Guest
10-30-2005, 11:50 AM
Solution at bottom of post ....
Problem context:
This solution only pertains to when only one user is truly and actually
accessing a single-user company file. Please determine first that no
other people or copies of Quickbooks are accessing your file on your
network before you attempt to open your file.
This happened to me when I was accessing my Quickbooks company file on
my desktop computer, using my laptop over the network. The desktop did
a freak reboot and the network connection to that computer, and to my
Quickbooks company file, was abruptly ended. Typically when I'm using
Quickbooks on my desktop and Windows crashes, Quickbooks opens the next
session warning me that it was not closed down properly and it will
roll back to the last saved transaction (or something close to that.)
This was different.
After the crash, Quickbooks closed and when I went to open it again
using my laptop, Quickbooks gave me the following error: "Another user
is currently using this company file from another computer. You must
ask them to close the company file before you open it." Huh.
I knew that this was a "bogus error" (an error that doesn't mean what
it says) so I closed Quickbooks on my laptop and went to my now freshly
rebooted desktop computer, which did not have Quickbooks running, and
attempted to start Quickbooks. Same error. I was locked out of my
file.
Solution: The problem stems from a temporary file that is left, and
locked, when the network connection is severed. This file is a
temporary index file that resides in the same directory as your
quickbooks company file. Quickbooks is supposed to delete the file
when you safely close your company file. You will have to know upon
which computer and in which directory (folder) your Quickbooks company
file resides. 1. Reboot your computer into Safe Mode on the computer
upon which the Quickbooks company file resides. 2. In "My Computer,"
navigate to the folder where your company file is stored. 3. Go to
"View," "Details" on the menubar to see file types and dates.
4. There will be two files with your Quickbooks company file name and
the same date but different file extensions, sizes, and types. You'll
only be able to see file extentions if you have them turned on but one
file will be very large in size and will be labeled "Quickbooks Company
File" under "type." Do NOT delete this file. This is your precious
data. The other file is very small (mine was 0 bytes) and is labeled
"QBL file." Delete this temporary file, reboot Windows, and you're
back in business.
Notes: Just rebooting might be enough to unlock the QBL file, but I
went into safe mode first and it worked so this I report here - I have
no interest in breaking it again to fix and test other varients of this
solution.) See
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
for booting into safe mode if you don't know how. If you have a real
Server, you may have to contact your system administrator to complete
this task.
Problem context:
This solution only pertains to when only one user is truly and actually
accessing a single-user company file. Please determine first that no
other people or copies of Quickbooks are accessing your file on your
network before you attempt to open your file.
This happened to me when I was accessing my Quickbooks company file on
my desktop computer, using my laptop over the network. The desktop did
a freak reboot and the network connection to that computer, and to my
Quickbooks company file, was abruptly ended. Typically when I'm using
Quickbooks on my desktop and Windows crashes, Quickbooks opens the next
session warning me that it was not closed down properly and it will
roll back to the last saved transaction (or something close to that.)
This was different.
After the crash, Quickbooks closed and when I went to open it again
using my laptop, Quickbooks gave me the following error: "Another user
is currently using this company file from another computer. You must
ask them to close the company file before you open it." Huh.
I knew that this was a "bogus error" (an error that doesn't mean what
it says) so I closed Quickbooks on my laptop and went to my now freshly
rebooted desktop computer, which did not have Quickbooks running, and
attempted to start Quickbooks. Same error. I was locked out of my
file.
Solution: The problem stems from a temporary file that is left, and
locked, when the network connection is severed. This file is a
temporary index file that resides in the same directory as your
quickbooks company file. Quickbooks is supposed to delete the file
when you safely close your company file. You will have to know upon
which computer and in which directory (folder) your Quickbooks company
file resides. 1. Reboot your computer into Safe Mode on the computer
upon which the Quickbooks company file resides. 2. In "My Computer,"
navigate to the folder where your company file is stored. 3. Go to
"View," "Details" on the menubar to see file types and dates.
4. There will be two files with your Quickbooks company file name and
the same date but different file extensions, sizes, and types. You'll
only be able to see file extentions if you have them turned on but one
file will be very large in size and will be labeled "Quickbooks Company
File" under "type." Do NOT delete this file. This is your precious
data. The other file is very small (mine was 0 bytes) and is labeled
"QBL file." Delete this temporary file, reboot Windows, and you're
back in business.
Notes: Just rebooting might be enough to unlock the QBL file, but I
went into safe mode first and it worked so this I report here - I have
no interest in breaking it again to fix and test other varients of this
solution.) See
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
for booting into safe mode if you don't know how. If you have a real
Server, you may have to contact your system administrator to complete
this task.