David Rankin
03-31-2004, 03:45 PM
I just wanted to tell you about the poor experience I had with Everest
by iCode.
In 2003 our small company was looking for a replacement to QuickBooks.
After doing much research we came to iCode and looked at their
Everest program. We were dealing with a salesperson their, Dave
Myers.
Dave went back and forth with us for several months ironing out
exactly what his software could do, and how it would meet our specific
needs. In November, our company made the purchase of $5000 and we
received our product. However we only did this because we were
promised a full refund if it didn't live up to its claims. A quote
from Dave Myers on an email to me dated 8/27/2003 3:29PM
"... Also, we are able to offer you a satisfaction guarantee with the
software. With our unlimited Technical Support Icode will work to
ensure your complete satisfaction with the product. If Everest does
not meet your expectations your software license cost will be
refunded."
After I received the software I tried to intall it on a brand new
computer with a fresh copy of Server 2000. The software crashed in
the middle of installation. I called technical support, which is a
call center in India. I was told a solution would be presented to me
in 1-3 business days. For $5000 I would have thought that I would get
a response immediately. I called my sales rep and complained and they
had me download a new version of the software.
This allowed me to install the software completely, but it crashed the
server upon installation so badly that I had to reinstall Server 2000.
I then proceeded to install a version on my laptop, which it managed
to crash as well. I sent a copy to my accountant in NY and he
installed it on a new copy of Windows 2000 and it crashed his
computer.
When I was finally able to get the system running I had a few
questions initially. All questions I had were again routed to their
call center in India and a solution would be found in 1-3 days. This
is critial to my business, yet they want me to wait up to 3 days to
figure out a solution.
I contacted Brian J. McSweeney, their Vice President of Customer
Relations with my concerns. I informed him that I wanted to return
this software, as per the agreement that Dave Myers made with me. I
informed him that all copies were removed from all computers, and I
would pay to have the software shipped back at my expense. He told me
it wasn't up to him and he would have to find out from management, but
he felt confident that a positive resolution would be forthcoming that
Friday.
I waiting until Friday and called Brian up to find out that they still
had not made a decision. I waited another week and then finally he
said no, they would do nothing for me. The funny part is that due to
their delay I was unable to get a credit from my credit card company
since they pushed me over the timelimit waiting for them to get back
to me.
I would advise anybody who wants to deal with this company to
seriously consider it twice. I will be happy to entertain any
specific questions about this shoddy software, and the dishonest
people that run Icode.
As a sidenote, I have purchased Quickbooks Premier to handle my needs,
which is does beautifully.
Warm Regards,
Dave Rankin
by iCode.
In 2003 our small company was looking for a replacement to QuickBooks.
After doing much research we came to iCode and looked at their
Everest program. We were dealing with a salesperson their, Dave
Myers.
Dave went back and forth with us for several months ironing out
exactly what his software could do, and how it would meet our specific
needs. In November, our company made the purchase of $5000 and we
received our product. However we only did this because we were
promised a full refund if it didn't live up to its claims. A quote
from Dave Myers on an email to me dated 8/27/2003 3:29PM
"... Also, we are able to offer you a satisfaction guarantee with the
software. With our unlimited Technical Support Icode will work to
ensure your complete satisfaction with the product. If Everest does
not meet your expectations your software license cost will be
refunded."
After I received the software I tried to intall it on a brand new
computer with a fresh copy of Server 2000. The software crashed in
the middle of installation. I called technical support, which is a
call center in India. I was told a solution would be presented to me
in 1-3 business days. For $5000 I would have thought that I would get
a response immediately. I called my sales rep and complained and they
had me download a new version of the software.
This allowed me to install the software completely, but it crashed the
server upon installation so badly that I had to reinstall Server 2000.
I then proceeded to install a version on my laptop, which it managed
to crash as well. I sent a copy to my accountant in NY and he
installed it on a new copy of Windows 2000 and it crashed his
computer.
When I was finally able to get the system running I had a few
questions initially. All questions I had were again routed to their
call center in India and a solution would be found in 1-3 days. This
is critial to my business, yet they want me to wait up to 3 days to
figure out a solution.
I contacted Brian J. McSweeney, their Vice President of Customer
Relations with my concerns. I informed him that I wanted to return
this software, as per the agreement that Dave Myers made with me. I
informed him that all copies were removed from all computers, and I
would pay to have the software shipped back at my expense. He told me
it wasn't up to him and he would have to find out from management, but
he felt confident that a positive resolution would be forthcoming that
Friday.
I waiting until Friday and called Brian up to find out that they still
had not made a decision. I waited another week and then finally he
said no, they would do nothing for me. The funny part is that due to
their delay I was unable to get a credit from my credit card company
since they pushed me over the timelimit waiting for them to get back
to me.
I would advise anybody who wants to deal with this company to
seriously consider it twice. I will be happy to entertain any
specific questions about this shoddy software, and the dishonest
people that run Icode.
As a sidenote, I have purchased Quickbooks Premier to handle my needs,
which is does beautifully.
Warm Regards,
Dave Rankin