When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! ----- J

[Doug Kanter]

<Victim_Of_Hype@caksa.com.my> wrote in message
news:44dd7736.c97df485@caksa.com.my... When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! - I think you must know what I'm talking about. Together, a heavy foreign
accent, coupled with a lousy phone connection can only mean one thing...

Only one thing, eh? :-)

Interesting. Some years back, I called Microsoft tech support at some odd
hour of the night and got a lovely female Irish tech person. Best experience
I ever had with tech support. Well...except for some wizard at G.E. who
listened over the phone to a noise my washing machine was making, told me
what part to buy and install, and said he'd arrange for a free visit from a
repairment if his guess was wrong. He was right.

[Greg]

"Doug Kanter" <ancientangler@hotmail.com> wrote in message
news:Q3jac.156$511.101@news01.roc.ny... <Victim_Of_Hype@caksa.com.my> wrote in message news:44dd7736.c97df485@caksa.com.my... When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! - I think you must know what I'm talking about. Together, a heavy
foreign accent, coupled with a lousy phone connection can only mean one thing... Only one thing, eh? :-)

Back in the "good old days" of using Oracle CASE, I used to wait until after
midnight local time to call Oracle Support, as the call center rolled over
to the UK or Australia. Best support I ever got, and that was when I was an
Oracle employee... But now that you mention it, there WAS that "heavy
foreign accent" ... :-)

Greg

[Sybrand Bakker]

On Sun, 4 Apr 2004 19:25:59 -0600, "Greg"
<DONTSPAMgregkainz@comcastREMOVE.net> wrote:
"Doug Kanter" <ancientangler@hotmail.com> wrote in messagenews:Q3jac.156$511.101@news01.roc.ny... <Victim_Of_Hype@caksa.com.my> wrote in message news:44dd7736.c97df485@caksa.com.my... When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! - I think you must know what I'm talking about. Together, a heavyforeign accent, coupled with a lousy phone connection can only mean one thing... Only one thing, eh? :-)Back in the "good old days" of using Oracle CASE, I used to wait until aftermidnight local time to call Oracle Support, as the call center rolled overto the UK or Australia. Best support I ever got, and that was when I was anOracle employee... But now that you mention it, there WAS that "heavyforeign accent" ... :-)Greg

But then CASE Designer was developed by Oracle UK (and still seems to
be)


--
Sybrand Bakker, Senior Oracle DBA

[Vsevolod Afanassiev]

Support Centre in Israel seems very helpful, but I don't get to talk to
them very often, normally it is Australia - India - UK - US.
It varies from day to day. Sometimes they call you back in 20 min
on Sev 4 TAR but recently I waited more than 3 hours on Sev 1 TAR
(called them 7 times to escalate ... was told that the
analyst is busy with OCD session).

I also noticed that sometimes TAR gets locked by the analyst working on it
so my updates don't go though.

Also got "All lines to the destination you are trying to call are busy"
a few times (probably when being re-directed to India).
When being re-directed to he US I have to key in TAR number twice - looks
like phone systems are not compatible.