Q2004 Premier and it's money back guarantee (CompUSA)

[- Bobb -]

Has anyone been here already ?

I thought that I'd try the new version of Quicken since on the box it states
" 60 day money back guarantee". Before buying it at CompUSA (Salem, NH) I
showed it to the manager, told him that I wanted to try it, and asked if
they'd honor that statement. He said 14 days - not 60. Fine, I'd know in a
few days whether or not I like it - that was Monday (Labor Day). I installed
it Tuesday night and did NOT like it - the fonts are too small. Too many
windows on the screen rather than just ONE that I can read, so I knew right
away that it was going back. SO, I went back to CompUSA today (Saturday) to
return it. I'm now told that the return is subject to a 15% restocking
charge. I explained that he told me 5 days ago that I could return it within
14 days and now they want to keep $12 of my $79.99 ! I know, I didn't ask
if I would get 100% back, but by saying that I could return it , I took that
as meaning "for a return of my cash". He then said "it says so right on the
receipt", which to be honest, I had not looked at. I was handed the receipt
AFTER I BOUGHT it.
He said that if I didn't like it I should contact Intuit directly. I left
with the box and that's what I'll do.

I'm going to quicken.com or intuit.com to investigate the refund.
Anyone else done this ? Have a contact ? How'd you make out ?

bobb

[Steve]

>I'm going to quicken.com or intuit.com to investigate the refund.Anyone else done this ? Have a contact ? How'd you make out ?

http://www.intuit.com/support/quicken/service/refunds/6183.html

[- Bobb -]

"Steve" <p@q.inv> wrote in message
news:qauklv4o9mal9oc4luj6u7vj1iuif2edgd@4ax.com...I'm going to quicken.com or intuit.com to investigate the refund.Anyone else done this ? Have a contact ? How'd you make out ? http://www.intuit.com/support/quicken/service/refunds/6183.html

Thanks for the link - anyone done it ?

I did go there and read the details. I THOUGHT that I would need to get an
authorization from them first, but perhaps not. After reading , I selected
the "not sure" button on their survey. It asked for my input. I said that
"I was unsure if I need to contact them first for an RMA", clicked submit
and got:

<?xml version="1.0" ?>
- <qdbapi>
<action>API_AddRecord</action>
<errcode>71</errcode>
<errtext>table size limit exceeded</errtext>
<ticket>1_878efam7_6aca_ds3q2mzbgyvt7k6wg5nzv7jphk</ticket>
</qdbapi

Their quality of service seems as good as I remember - which was why I left.

[- Bobb -]

I'll print the details here for others who would like to return their's
also:

All Quicken products have an unconditional 60-day money back satisfaction
guarantee. This policy does not apply to any Intuit resource guides,
education/lab packs, and bulk software orders. You may return these
product(s) to Intuit for any reason within this time frame and receive a
full refund of their purchase price. Once the product falls outside of the
defined 60-day satisfaction guarantee period, Intuit cannot guarantee that
the product refund will be honored. The 60-day satisfaction guarantee is
defined as follows for the aforementioned Intuit products:
Direct Orders:
If the product is purchased directly from Intuit via the web, mail, or over
the phone (click here for Electronically Delivered Products), you have 60
days from the product's physical ship date to be eligible for a refund under
the satisfaction guarantee. You must include a copy of the packing slip in
order to be eligible for a refund.
Retail Purchases:
If the product was purchased from a retail outlet and the retailer will not
accept the product return, you may return the product to Intuit within 60
days from the purchase date to be eligible for a refund under the
satisfaction guarantee. You must furnish a copy of the retail purchase
receipt in order to be eligible for a refund.
*For direct order and retail purchases, the product must be returned to
Intuit's Distribution Center and postmarked 60 days from the specific ship
date in order to eligible for a refund. All physical components of the
product must be included with the return. This includes the manual, CD-ROM,
disk(s), and a copy of the packing slip if the product was ordered directly
from Intuit or a copy of the receipt if purchased at retail. Intuit
recommends that the return be shipped via a traceable method. If returning
the products by U.S. Mail, please use either registered mail, certified, or
return receipt mail. Intuit is not responsible for lost mail that is not
received or products damaged during return shipment. Shipping fees for the
initial order and the product return will not be reimbursed.
Send all physical product returns to:
Intuit, Inc.
Returns Department
6060 Nancy Ridge Drive
Suite 100
San Diego, CA 92121-3290

[The Michael]

Salem, NH is witch country. I would return it to Intuit itself.

--
Mike

[streetwolf{USA}]

That's Salem, Massachusetts my friend not NH.

"The Michael" <mike5005@ameritech.netSPAM> wrote in message
news:paillvcuv4pg6dr7tpmltfc1td624k71tu@4ax.com... Salem, NH is witch country. I would return it to Intuit itself. -- Mike

[Margaret Wilson]

Haha! ;-)

Regards,

Margaret

"The Michael" <mike5005@ameritech.netSPAM> wrote in message
news:paillvcuv4pg6dr7tpmltfc1td624k71tu@4ax.com... Salem, NH is witch country. I would return it to Intuit itself. -- Mike

[Doug]

I returned Q2004 to Costco and they took it back .... no problems. I had
read about certain feature that looked good but when I tried to convert from
M2003, I realized , like others, that the conversion process takes days and
probably a PhD in computer science. You gotta give MS credit. They make it
real easy to convert to from a competitors product. Shouldn't Intuit?
"- Bobb -" <rjschmoe_nospam@netscape.net> wrote in message
news:D4u6b.375571$YN5.252083@sccrnsc01... Has anyone been here already ? I thought that I'd try the new version of Quicken since on the box it
states " 60 day money back guarantee". Before buying it at CompUSA (Salem, NH)
I showed it to the manager, told him that I wanted to try it, and asked if they'd honor that statement. He said 14 days - not 60. Fine, I'd know in
a few days whether or not I like it - that was Monday (Labor Day). I
installed it Tuesday night and did NOT like it - the fonts are too small. Too many windows on the screen rather than just ONE that I can read, so I knew
right away that it was going back. SO, I went back to CompUSA today (Saturday)
to return it. I'm now told that the return is subject to a 15% restocking charge. I explained that he told me 5 days ago that I could return it
within 14 days and now they want to keep $12 of my $79.99 ! I know, I didn't
ask if I would get 100% back, but by saying that I could return it , I took
that as meaning "for a return of my cash". He then said "it says so right on
the receipt", which to be honest, I had not looked at. I was handed the
receipt AFTER I BOUGHT it. He said that if I didn't like it I should contact Intuit directly. I left with the box and that's what I'll do. I'm going to quicken.com or intuit.com to investigate the refund. Anyone else done this ? Have a contact ? How'd you make out ? bobb

[Dannie]

Smart move. I have yet to have Costco give me a tough time in returning
anything in the software line. Got turned off by CompUSA several years ago
and would not step in store if they were giving it away (rest assured that
will not happen).
Dannie

"Doug" <certd5REMOVEBEFOREREPLY@yahoo.com> wrote in message
news:bT97b.13155$y_6.971976@twister.tampabay.rr.com... I returned Q2004 to Costco and they took it back .... no problems. I had read about certain feature that looked good but when I tried to convert
from M2003, I realized , like others, that the conversion process takes days
and probably a PhD in computer science. You gotta give MS credit. They make it real easy to convert to from a competitors product. Shouldn't Intuit? "- Bobb -" <rjschmoe_nospam@netscape.net> wrote in message news:D4u6b.375571$YN5.252083@sccrnsc01... Has anyone been here already ? I thought that I'd try the new version of Quicken since on the box it states " 60 day money back guarantee". Before buying it at CompUSA (Salem, NH) I showed it to the manager, told him that I wanted to try it, and asked if they'd honor that statement. He said 14 days - not 60. Fine, I'd know
in a few days whether or not I like it - that was Monday (Labor Day). I installed it Tuesday night and did NOT like it - the fonts are too small. Too many windows on the screen rather than just ONE that I can read, so I knew right away that it was going back. SO, I went back to CompUSA today (Saturday) to return it. I'm now told that the return is subject to a 15% restocking charge. I explained that he told me 5 days ago that I could return it within 14 days and now they want to keep $12 of my $79.99 ! I know, I didn't ask if I would get 100% back, but by saying that I could return it , I took that as meaning "for a return of my cash". He then said "it says so right on the receipt", which to be honest, I had not looked at. I was handed the receipt AFTER I BOUGHT it. He said that if I didn't like it I should contact Intuit directly. I
left with the box and that's what I'll do. I'm going to quicken.com or intuit.com to investigate the refund. Anyone else done this ? Have a contact ? How'd you make out ? bobb