Quicken Citibank direct connect - data is several days behind

[Z Man]

I recently started using direct connect to download my Citibank account
data. I had been using webconnect for years. I have found that on several
occasions, the dc data is several days behind. For example, I just
downloaded my data (it is now 7/13/05, at 7AM in NYC). The online summary
says 'no transactions to review. online balance $xxxx as of 7/9/2005 at
8:44AM'. However, there was a transaction yesterday, so my balance is
incorrect. When I used wc, I don't recall my balance ever being incorrect,
and I would have noticed since I was required to access Citibank's web site
in order to download my data. In contract, my Chase data is always up to
date. Right now, my Chase online summary says 'online balance $xxxx as of
7/13/2005 at 5:40AM'. Is anyone else experiencing this issue, or know why
Citibank is four days behind Chase?

[Laura]

Is it a pending transaction or has it actually cleared? Pending transactions
won't download and I have seen ours take up to 4 days to clear.

"Z Man" <z1z@hotmail.com> wrote in message news:8F6Be.14$ir.9@fe12.lga...I recently started using direct connect to download my Citibank accountdata. I had been using webconnect for years. I have found that on severaloccasions, the dc data is several days behind. For example, I justdownloaded my data (it is now 7/13/05, at 7AM in NYC). The online summarysays 'no transactions to review. online balance $xxxx as of 7/9/2005 at8:44AM'. However, there was a transaction yesterday, so my balance isincorrect. When I used wc, I don't recall my balance ever being incorrect,and I would have noticed since I was required to access Citibank's web sitein order to download my data. In contract, my Chase data is always up todate. Right now, my Chase online summary says 'online balance $xxxx as of7/13/2005 at 5:40AM'. Is anyone else experiencing this issue, or know whyCitibank is four days behind Chase?

[Han]

"Z Man" <z1z@hotmail.com> wrote in news:8F6Be.14$ir.9@fe12.lga:
I recently started using direct connect to download my Citibank account data. I had been using webconnect for years. I have found that on several occasions, the dc data is several days behind. For example, I just downloaded my data (it is now 7/13/05, at 7AM in NYC). The online summary says 'no transactions to review. online balance $xxxx as of 7/9/2005 at 8:44AM'. However, there was a transaction yesterday, so my balance is incorrect. When I used wc, I don't recall my balance ever being incorrect, and I would have noticed since I was required to access Citibank's web site in order to download my data. In contract, my Chase data is always up to date. Right now, my Chase online summary says 'online balance $xxxx as of 7/13/2005 at 5:40AM'. Is anyone else experiencing this issue, or know why Citibank is four days behind Chase?
I have reported this before (NY/NJ area). I still use DC to download
transactions, rather than WC (in Europe WC stands for toilet <grin>.)
Right now I am waiting for my car loan pay-off to get recorded in my
citibank account. Yesterday early morning I did a telephone payment
(phone to a real human at Sovereign bank), but so far it hasn't
registered at Citibank. OK, I'll take the float on that amount <grin
again>.

--
Best regards
Han
email address is invalid

[Margaret Wilson]

"Han" <nobody@nospam.not> wrote in message
news:Xns96924C5AAF5C8ikkezelf@130.81.64.196... ... (in Europe WC stands for toilet <grin>.)

I thought it stands for "water closet" ... which means the toilet. Hehehh,
couldn't resist. I lived in England from 1972-77, and I do miss it! :-)

Regards,

Margaret

[Bob Burns]

You miss it? Sounds messy!

Sorry- couldn't resist...

--
Bob Burns
Mill Hall PA
(email is spamtrap)


"Margaret Wilson" <twokatmew@nospam.msn.com> wrote in message
news:db305l01kgr@news1.newsguy.com... "Han" <nobody@nospam.not> wrote in message news:Xns96924C5AAF5C8ikkezelf@130.81.64.196... ... (in Europe WC stands for toilet <grin>.) I thought it stands for "water closet" ... which means the toilet. Hehehh, couldn't resist. I lived in England from 1972-77, and I do miss it! :-) Regards, Margaret

[Z Man]

"Laura" <invalid@sample.invalid> wrote in message
news:OT6Be.6865$jh4.5737@trndny09... Is it a pending transaction or has it actually cleared? Pending transactions won't download and I have seen ours take up to 4 days to clear.

It has cleared. Citibank marks current day transactions with an asterisk,
and does not show a balance online after such transactions. Even WC doesn't
download such transactions, which is not surprising. However, DC seems to
lag behind WC in terms of cleared transactions.

[Z Man]

"Han" <nobody@nospam.not> wrote in message
news:Xns96924C5AAF5C8ikkezelf@130.81.64.196... "Z Man" <z1z@hotmail.com> wrote in news:8F6Be.14$ir.9@fe12.lga: I recently started using direct connect to download my Citibank account data. I had been using webconnect for years. I have found that on several occasions, the dc data is several days behind. For example, I just downloaded my data (it is now 7/13/05, at 7AM in NYC). The online summary says 'no transactions to review. online balance $xxxx as of 7/9/2005 at 8:44AM'. However, there was a transaction yesterday, so my balance is incorrect. When I used wc, I don't recall my balance ever being incorrect, and I would have noticed since I was required to access Citibank's web site in order to download my data. In contract, my Chase data is always up to date. Right now, my Chase online summary says 'online balance $xxxx as of 7/13/2005 at 5:40AM'. Is anyone else experiencing this issue, or know why Citibank is four days behind Chase? I have reported this before (NY/NJ area). I still use DC to download transactions, rather than WC (in Europe WC stands for toilet <grin>.) Right now I am waiting for my car loan pay-off to get recorded in my citibank account. Yesterday early morning I did a telephone payment (phone to a real human at Sovereign bank), but so far it hasn't registered at Citibank. OK, I'll take the float on that amount <grin again>.

DC is a lot more convenient, so I intend to use it. I suppose I'll just have
to get used to a lag between the time transactions clear, and when they are
available for download via webconnect. I was just surprised that webconnect
and direct connect don't retrieve the exact same transactions.

[DavidB]

> I thought it stands for "water closet"

In "loo" of a better thought? (Sorry, couldn't resist....)

David