XP-SP2 keeps on wanting to install HP695C after succesful installation

[Menno]

After installing XP I have had problems with this printer, although I
am not sure that the problems didn't start after SP2.

I had previously been using the 695C (with win98SE) through a parallel
cable which went through my Iomega Zip drive.
After XP or SP2 and a new driver the printer kept on producing paper
after a first printed sheet. As the Zip drive wasn't working correctly
either I disconnected the zip drive and hooked the printer up directly
to my PC and did a clean install with the XP driver.

All is well, the printer does what it should do, but at boot-up the PC
tells me it has found new hardware and wants to install the printer
again.
When I cancel the install wizard and do nothing, all is well and
printing goes without a hitch. At next boot-up there comes the message
again that new hardware has been found etc.

How can I make XP understand that there is no problem?

Thanx
Menno

[Ben Myers]

Did you install XP on a clean hard drive, did you install it as an upgrade over
Win 98SE, or did you do something else to install it? As a rule, the XP (and
Win 2000) upgrades do not go as smoothly as a clean install does.

Unfortunately this is a no-win situation created by Micro$oft's brain-dead
approach to software engineering.

If you upgrade over an existing Windows installation, there are both good and
bad news. The good news is that whatever non-OS software was previously
installed gets carried forward with all its warts. The bad news is that all the
accumulated sludge (a euphemism for what it really is) in the registry gets
carried forward, leaving the potential to cause future instability. The other
bad news is that some very old software may not run properly when carried
forward to the XP environment.

If you install XP on a fresh hard drive, you get a very fresh and clean registry
and lose all your software applciations, which then need to be reinstalled or
updated to run XP.

I can only surmise that the older 695C drivers may be causing havoc.

.... Ben Myers

On Tue, 15 Mar 2005 17:09:00 +0100, Menno <mennonykerk@nomail.rd> wrote:
After installing XP I have had problems with this printer, although Iam not sure that the problems didn't start after SP2.I had previously been using the 695C (with win98SE) through a parallelcable which went through my Iomega Zip drive.After XP or SP2 and a new driver the printer kept on producing paperafter a first printed sheet. As the Zip drive wasn't working correctlyeither I disconnected the zip drive and hooked the printer up directlyto my PC and did a clean install with the XP driver.All is well, the printer does what it should do, but at boot-up the PCtells me it has found new hardware and wants to install the printeragain.When I cancel the install wizard and do nothing, all is well andprinting goes without a hitch. At next boot-up there comes the messageagain that new hardware has been found etc.How can I make XP understand that there is no problem?ThanxMenno

[Menno]

Thanks for your reply.

I'm not sure what happened as someone else installed XP for me.

However the only real problem I encounter is the fact that at boot-up
XP seems to think that the printer is not installed and starts up the
found new hardware wizard. If I just cancel the wizard nothing seems
to happen and I can use the printer and there are no further problems.
It is more of an irritation than a real obstacle in using the printer.

Is it possible to find old keys in the register that I could eliminate
without risking removing current HP keys Or shal I just try and live
with it?

Menno


On Tue, 15 Mar 2005 16:32:46 GMT, ben_myers_spam_me_not @ charter.net
(Ben Myers) wrote:
Did you install XP on a clean hard drive, did you install it as an upgrade overWin 98SE, or did you do something else to install it? As a rule, the XP (andWin 2000) upgrades do not go as smoothly as a clean install does.Unfortunately this is a no-win situation created by Micro$oft's brain-deadapproach to software engineering.If you upgrade over an existing Windows installation, there are both good andbad news. The good news is that whatever non-OS software was previouslyinstalled gets carried forward with all its warts. The bad news is that all theaccumulated sludge (a euphemism for what it really is) in the registry getscarried forward, leaving the potential to cause future instability. The otherbad news is that some very old software may not run properly when carriedforward to the XP environment.If you install XP on a fresh hard drive, you get a very fresh and clean registryand lose all your software applciations, which then need to be reinstalled orupdated to run XP.I can only surmise that the older 695C drivers may be causing havoc.... Ben MyersOn Tue, 15 Mar 2005 17:09:00 +0100, Menno <mennonykerk@nomail.rd> wrote:After installing XP I have had problems with this printer, although Iam not sure that the problems didn't start after SP2.I had previously been using the 695C (with win98SE) through a parallelcable which went through my Iomega Zip drive.After XP or SP2 and a new driver the printer kept on producing paperafter a first printed sheet. As the Zip drive wasn't working correctlyeither I disconnected the zip drive and hooked the printer up directlyto my PC and did a clean install with the XP driver.All is well, the printer does what it should do, but at boot-up the PCtells me it has found new hardware and wants to install the printeragain.When I cancel the install wizard and do nothing, all is well andprinting goes without a hitch. At next boot-up there comes the messageagain that new hardware has been found etc.How can I make XP understand that there is no problem?ThanxMenno

[Ben Myers]

I think I would try booting up the system, cancelling the new hardware wizard,
then deleting the printer. Next, do a cold reboot, let the hardware wizard find
the printer and install the drivers. With some luck, the printer will be
installed permanently and you'll be rid of the annoyance.

The wizard is not so wizardly which is why I think it is the height of arrogance
for Micro$oft to call it a wizard. And, yes, I detest the damned word, because
so many wizards have failed before... Ben Myers

On Tue, 15 Mar 2005 22:32:57 +0100, Menno <mennonykerk@nomail.rd> wrote:
Thanks for your reply.I'm not sure what happened as someone else installed XP for me.However the only real problem I encounter is the fact that at boot-upXP seems to think that the printer is not installed and starts up thefound new hardware wizard. If I just cancel the wizard nothing seemsto happen and I can use the printer and there are no further problems.It is more of an irritation than a real obstacle in using the printer.Is it possible to find old keys in the register that I could eliminatewithout risking removing current HP keys Or shal I just try and livewith it?MennoOn Tue, 15 Mar 2005 16:32:46 GMT, ben_myers_spam_me_not @ charter.net(Ben Myers) wrote:Did you install XP on a clean hard drive, did you install it as an upgrade overWin 98SE, or did you do something else to install it? As a rule, the XP (andWin 2000) upgrades do not go as smoothly as a clean install does.Unfortunately this is a no-win situation created by Micro$oft's brain-deadapproach to software engineering.If you upgrade over an existing Windows installation, there are both good andbad news. The good news is that whatever non-OS software was previouslyinstalled gets carried forward with all its warts. The bad news is that all theaccumulated sludge (a euphemism for what it really is) in the registry getscarried forward, leaving the potential to cause future instability. The otherbad news is that some very old software may not run properly when carriedforward to the XP environment.If you install XP on a fresh hard drive, you get a very fresh and clean registryand lose all your software applciations, which then need to be reinstalled orupdated to run XP.I can only surmise that the older 695C drivers may be causing havoc.... Ben MyersOn Tue, 15 Mar 2005 17:09:00 +0100, Menno <mennonykerk@nomail.rd> wrote:After installing XP I have had problems with this printer, although Iam not sure that the problems didn't start after SP2.I had previously been using the 695C (with win98SE) through a parallelcable which went through my Iomega Zip drive.After XP or SP2 and a new driver the printer kept on producing paperafter a first printed sheet. As the Zip drive wasn't working correctlyeither I disconnected the zip drive and hooked the printer up directlyto my PC and did a clean install with the XP driver.All is well, the printer does what it should do, but at boot-up the PCtells me it has found new hardware and wants to install the printeragain.When I cancel the install wizard and do nothing, all is well andprinting goes without a hitch. At next boot-up there comes the messageagain that new hardware has been found etc.How can I make XP understand that there is no problem?ThanxMenno

[Menno]

No Ben, but thanks.
I had already tried this but not being as stubborn as Micro$oft I gave
it another try and did what you suggest, however I looked more closely
this time.

At the end of the wizard (the driver info is taken from XP) I get the
following message, which is not the literal text as I am translating
from Dutch:

----------------------------
This hardware can not be installed

There is a problem with the intsallation of this hardware:
HP Deskjet 695C

An error occured during the installation of this appliance.

The system cannot find the indicated files.

Then Click on Finish.
-------------------------------

Which I do, I can then printa testpage, use the printer but up comes
the wizard again :-(
So not withstanding the fact that XP "thinks" it hasn't found the
necessary files, all is installed.

So who'se nuts?

Regards
Menno




On Tue, 15 Mar 2005 22:13:25 GMT, ben_myers_spam_me_not @ charter.net
(Ben Myers) wrote:
I think I would try booting up the system, cancelling the new hardware wizard,then deleting the printer. Next, do a cold reboot, let the hardware wizard findthe printer and install the drivers. With some luck, the printer will beinstalled permanently and you'll be rid of the annoyance.The wizard is not so wizardly which is why I think it is the height of arrogancefor Micro$oft to call it a wizard. And, yes, I detest the damned word, becauseso many wizards have failed before... Ben MyersOn Tue, 15 Mar 2005 22:32:57 +0100, Menno <mennonykerk@nomail.rd> wrote:Thanks for your reply.I'm not sure what happened as someone else installed XP for me.However the only real problem I encounter is the fact that at boot-upXP seems to think that the printer is not installed and starts up thefound new hardware wizard. If I just cancel the wizard nothing seemsto happen and I can use the printer and there are no further problems.It is more of an irritation than a real obstacle in using the printer.Is it possible to find old keys in the register that I could eliminatewithout risking removing current HP keys Or shal I just try and livewith it?MennoOn Tue, 15 Mar 2005 16:32:46 GMT, ben_myers_spam_me_not @ charter.net(Ben Myers) wrote:Did you install XP on a clean hard drive, did you install it as an upgrade overWin 98SE, or did you do something else to install it? As a rule, the XP (andWin 2000) upgrades do not go as smoothly as a clean install does.Unfortunately this is a no-win situation created by Micro$oft's brain-deadapproach to software engineering.If you upgrade over an existing Windows installation, there are both good andbad news. The good news is that whatever non-OS software was previouslyinstalled gets carried forward with all its warts. The bad news is that all theaccumulated sludge (a euphemism for what it really is) in the registry getscarried forward, leaving the potential to cause future instability. The otherbad news is that some very old software may not run properly when carriedforward to the XP environment.If you install XP on a fresh hard drive, you get a very fresh and clean registryand lose all your software applciations, which then need to be reinstalled orupdated to run XP.I can only surmise that the older 695C drivers may be causing havoc.... Ben MyersOn Tue, 15 Mar 2005 17:09:00 +0100, Menno <mennonykerk@nomail.rd> wrote:>After installing XP I have had problems with this printer, although I>am not sure that the problems didn't start after SP2.>>I had previously been using the 695C (with win98SE) through a parallel>cable which went through my Iomega Zip drive.>After XP or SP2 and a new driver the printer kept on producing paper>after a first printed sheet. As the Zip drive wasn't working correctly>either I disconnected the zip drive and hooked the printer up directly>to my PC and did a clean install with the XP driver.>>All is well, the printer does what it should do, but at boot-up the PC>tells me it has found new hardware and wants to install the printer>again.>When I cancel the install wizard and do nothing, all is well and>printing goes without a hitch. At next boot-up there comes the message>again that new hardware has been found etc.>>How can I make XP understand that there is no problem?>>Thanx>Menno

[Ben Myers]

Now you undoubtedly detest Windows wizards more than I do. Unfortunately, the
HP web site does not offer relief in the form of a separate download of a 695c
driver for XP.

Two other possibilities that may or may not work:

Disconnect the printer, delete the printer's icon from the list. Now reinstall
the driver while the printer is disconnected, and do not print a test page.
Power down the computer, connect the printer and reboot.

The most dangerous approach of all would be to manually delete all references to
the 695c from the Windows registry. I've become pretty confident at doing
registry edits with regedit and have not messed up a system in years. But if
one does not have the same sense of comfort, it is not worth doing. Too easy to
mess up.

After these two possibilities, I have run out of suggestions. Good luck.

.... Ben Myers

On Wed, 16 Mar 2005 13:37:26 +0100, Menno <mennonykerk@nomail.rd> wrote:
No Ben, but thanks.I had already tried this but not being as stubborn as Micro$oft I gaveit another try and did what you suggest, however I looked more closelythis time.At the end of the wizard (the driver info is taken from XP) I get thefollowing message, which is not the literal text as I am translatingfrom Dutch:----------------------------This hardware can not be installedThere is a problem with the intsallation of this hardware:HP Deskjet 695CAn error occured during the installation of this appliance.The system cannot find the indicated files.Then Click on Finish.-------------------------------Which I do, I can then printa testpage, use the printer but up comesthe wizard again :-(So not withstanding the fact that XP "thinks" it hasn't found thenecessary files, all is installed.So who'se nuts?RegardsMenno

[Menno]

On Wed, 16 Mar 2005 13:14:16 GMT, ben_myers_spam_me_not @ charter.net
(Ben Myers) wrote:
Now you undoubtedly detest Windows wizards more than I do. Unfortunately, theHP web site does not offer relief in the form of a separate download of a 695cdriver for XP.

Let's say I detest Windos period.
I use Opera as a browser, Forte Agent as newsreader and Eudora as
mailprogramme, that says enough I guess :-(
Two other possibilities that may or may not work:Disconnect the printer, delete the printer's icon from the list. Now reinstallthe driver while the printer is disconnected, and do not print a test page.Power down the computer, connect the printer and reboot.

I did this. At the point where I reinstalled the printer, XP asked
whether I wanted to use the available driver or wanted to install a
new one. I confirmed for the new one (which obviously is the same one,
but that stupid OS doesn't know that) all went well. Power down,
connect printer, reboot and up comes that idiot Wizard again. After
cancelling it I checked whether the printer was working and of c ourse
it was.
The most dangerous approach of all would be to manually delete all references tothe 695c from the Windows registry. I've become pretty confident at doingregistry edits with regedit and have not messed up a system in years. But ifone does not have the same sense of comfort, it is not worth doing. Too easy tomess up.

Now here I agree. I feel uneasy about messing around with the
registry. Also I've had a look and there are so many keys with
695C................
After these two possibilities, I have run out of suggestions. Good luck.

Well, thanks for taking all this trouble to help me out.
Regards
Menno Nykerk
... Ben MyersOn Wed, 16 Mar 2005 13:37:26 +0100, Menno <mennonykerk@nomail.rd> wrote:No Ben, but thanks.I had already tried this but not being as stubborn as Micro$oft I gaveit another try and did what you suggest, however I looked more closelythis time.At the end of the wizard (the driver info is taken from XP) I get thefollowing message, which is not the literal text as I am translatingfrom Dutch:----------------------------This hardware can not be installedThere is a problem with the intsallation of this hardware:HP Deskjet 695CAn error occured during the installation of this appliance.The system cannot find the indicated files.Then Click on Finish.-------------------------------Which I do, I can then printa testpage, use the printer but up comesthe wizard again :-(So not withstanding the fact that XP "thinks" it hasn't found thenecessary files, all is installed.So who'se nuts?RegardsMenno

[Steven]

Hi Menno...


"Menno" <mennonykerk@nomail.rd> wrote in message
news:v22e31d62knutoutdbvkeknc9e4neradav@4ax.com... After installing XP I have had problems with this printer, although I am not sure that the problems didn't start after SP2. I had previously been using the 695C (with win98SE) through a parallel cable which went through my Iomega Zip drive. After XP or SP2 and a new driver the printer kept on producing paper after a first printed sheet. As the Zip drive wasn't working correctly either I disconnected the zip drive and hooked the printer up directly to my PC and did a clean install with the XP driver. All is well, the printer does what it should do, but at boot-up the PC tells me it has found new hardware and wants to install the printer again. When I cancel the install wizard and do nothing, all is well and printing goes without a hitch. At next boot-up there comes the message again that new hardware has been found etc. How can I make XP understand that there is no problem? Thanx Menno

I'm not sure if I can be of any help or not, but hopefully may help others
help with some questions.

When you do a clean install of XP it has a different directory structure to
an upgrade. An upgrade will keep the previous version's directory structure.
It's been a long time since I've seen 89 in action, so I forget the
differences in structure, but someone else here may suggest the differences
and help you to identify if it was an upgrade or a clean install.

When you install the drivers for the printer, do you also install the
software for it too?? and from a CD??
If so, try going to the control panel/ add remove programs and uninstall any
software that relates to your printer. Reboot without your printer
connected, and then delete the directories on your C drive that relate to
the printer.
Reboot.
Then without the printer connected, reinstall all the software and drivers
again.
Reboot.
Connect the printer and see if that helps.

If you just install from a file on your hard drive...
Check what operating system it's specifically meant for, say 98se for
example.
Then right click it and select properties, and then the compatibility tab.
Set the compatibility to the version of windows it's designed for and click
ok.
Then try installing it as mentioned above.

I've had problems with some programs not working correctly in XP and found
setting the compatibility to it's preferred version of windows has fixed it.

If all that fails or you can't do the compatibility thing, once it's
installed, right click the printer under printers and faxes and select
properties. Click the advanced tab and you should see the driver option.
Click change driver and follow the wizard, but tell it you want to manually
select the printer driver instead of it doing it for you. It will show you a
list of compatible drivers, and select the one that is from HP instead of
the one from windows and click ok and let it install. Then reboot and see if
that helps.
I know sometimes windows tries to use it's own driver as it thinks it's
better than the hardware's drivers which isn't always the case, so manually
selecting the hardware's drivers can fix things.

Having said all that, I was a big fan of HP's products until I bought a
second hand HP scanner which is supposed to work in XP, but it's been a
nightmare just getting it to work, and windows keeps forgetting it's
connected, and the HP software also forgets it's connected, so I've replaced
it with a Canon scanner which works really well, although a little slower,
but it does some things the HP scanner does not do.

Good luck

Steven

[Hartmut Krafft]

On Tue, 15 Mar 2005 16:09:00 UTC, Menno <mennonykerk@nomail.rd> wrote:
When I cancel the install wizard and do nothing, all is well and printing goes without a hitch. At next boot-up there comes the message again that new hardware has been found etc. How can I make XP understand that there is no problem?

Dumb question (I usually cross the street when XP comes my way): is there a
question mark symbol for the printer in the device mangler? If so, you
could try to deactivate it and live happily ever after...

Hartmut

--
Please use 'Reply-to' for personal e-mail.
Bitte fuer direkte emails 'Reply-to' benutzen.

[Menno]

On Fri, 18 Mar 2005 22:04:08 +0000 (UTC), "Hartmut Krafft"
<hk_spamkuebel@mail.ru> wrote:
On Tue, 15 Mar 2005 16:09:00 UTC, Menno <mennonykerk@nomail.rd> wrote: When I cancel the install wizard and do nothing, all is well and printing goes without a hitch. At next boot-up there comes the message again that new hardware has been found etc. How can I make XP understand that there is no problem?Dumb question (I usually cross the street when XP comes my way): is there aquestion mark symbol for the printer in the device mangler? If so, youcould try to deactivate it and live happily ever after...

No, no question mark.

See my reply to Steven's posting above.
Thanks.
Menno

[Menno]

On Fri, 18 Mar 2005 11:29:38 +1100, "Steven"
<stevennospamcf@_n_o_s_p_a_m_gmailnospam.com> wrote:
Hi Menno...
When you install the drivers for the printer, do you also install thesoftware for it too?? and from a CD??

I did when I had 98SE, but removed everything later. Then when I
installed XP the drivers on the CD that came with the printer [in 1999
:-) ] were not acceptable to XP and I installed with the driver that
XP has available in ntprint.inf
If so, try going to the control panel/ add remove programs and uninstall anysoftware that relates to your printer. Reboot without your printerconnected, and then delete the directories on your C drive that relate tothe printer.Reboot.Then without the printer connected, reinstall all the software and driversagain.Reboot.Connect the printer and see if that helps.

I've tried it all. I must say that I also had an extremely helpful
(Dutch) HP helpdesk where they tried a lot of solutions for a problem
that seems to be an XP problem and nothing seems to help.

Now I must say that I end up with a perfectly installed printer that
prints a testpage that gives all the details and also prints from any
other application that I use.
The only irritating aspect is that everytime I reboot my machine it
tells me that new hardware has been found, that it is a HP695C printer
and then starts to run the "normal" MS installation wizard.

So what I do I just click on cancel and leave it at that. If XP seems
to be so stupid that it doesn't understand it's own drivers that is
too bad, but I'm prepared to give that extra click at start-up.
Having said all that, I was a big fan of HP's products until I bought asecond hand HP scanner which is supposed to work in XP, but it's been anightmare just getting it to work, and windows keeps forgetting it'sconnected, and the HP software also forgets it's connected,

So actually there seems to be some incompatibility between HP and
Windows, although as I said above the driver that is in use at this
time is a driver that comes with XP and there is a driver for a large
amount of HP printer models. Also for elderly old ladies like my 695C

Thanks again all you guys, with your input and help.

Cheers
Menno