Richard Freeman
09-23-2003, 10:48 PM
"Lincoln Spector" <Notreally@myemailaddress.com> wrote in message
news:AgVSa.1882$7w4.1199@newssvr24.news.prodigy.com... You specifically said you are looking for bad user experiences like, "paid, or refused to pay ridiculous prices", not user experiences in general. I believe there is big difference between the two, and the language couldn't be more biased. Further, the fact that out of warranty repairs are not free is irrefutable. That they are high is an opinion, and indeed a refutable opinion. My opinion is that repair cost are in line with, or less than, any other device capable of similar processing power. (ie, medical equipment, automotive computers, industrial controls, scientific data loggers) It's huge compared to the price of repairing a desktop computer. I know someone who's had to shell out over $250 to replace the keyboard on her notebook. She also had to ship it back to the manufacturer and do without
it for several days. By contrast, the keyboard on my desktop died recently. 20 minutes and $15 dollars later I was up and running again. Are there legitimate reasons for those high prices? Yes, there are. But
for a user who figured they'd spend $300 more for a computer they can take
with them, finding out they have to pay $700 to replace the screen is very bad news. Users need to know that the high cost of repairs is one of the drawbacks of buying a notebook.
Hmm the closest I can get was a compaq Laptop (repaired several times under
warranty) with a stuffed mobo and a Toshiba with a stuffed screen (no
surprise there) since we figured we had nothing to lose and they both had
Samsung LCDs in them we tried a transplant (different connectors you dont
want to know how we bodgied them up!) and much to my surprise the screen
worked in the Toshiba ......
This tends to suggets that screens between different laptops are at least
similair..........
Regards
Richard Freeman
news:AgVSa.1882$7w4.1199@newssvr24.news.prodigy.com... You specifically said you are looking for bad user experiences like, "paid, or refused to pay ridiculous prices", not user experiences in general. I believe there is big difference between the two, and the language couldn't be more biased. Further, the fact that out of warranty repairs are not free is irrefutable. That they are high is an opinion, and indeed a refutable opinion. My opinion is that repair cost are in line with, or less than, any other device capable of similar processing power. (ie, medical equipment, automotive computers, industrial controls, scientific data loggers) It's huge compared to the price of repairing a desktop computer. I know someone who's had to shell out over $250 to replace the keyboard on her notebook. She also had to ship it back to the manufacturer and do without
it for several days. By contrast, the keyboard on my desktop died recently. 20 minutes and $15 dollars later I was up and running again. Are there legitimate reasons for those high prices? Yes, there are. But
for a user who figured they'd spend $300 more for a computer they can take
with them, finding out they have to pay $700 to replace the screen is very bad news. Users need to know that the high cost of repairs is one of the drawbacks of buying a notebook.
Hmm the closest I can get was a compaq Laptop (repaired several times under
warranty) with a stuffed mobo and a Toshiba with a stuffed screen (no
surprise there) since we figured we had nothing to lose and they both had
Samsung LCDs in them we tried a transplant (different connectors you dont
want to know how we bodgied them up!) and much to my surprise the screen
worked in the Toshiba ......
This tends to suggets that screens between different laptops are at least
similair..........
Regards
Richard Freeman