Can't open porfolio view

[Russ Joyner]

I am running Quicken 20001 Rel 3 with WIN 98SE.. My QFD file has 8.13M.
Todaay I was attempting to reconcile some downloaded transactions from
Schwab. My machine hung up and I had to reboot. Since then I am unable to
access any information in Portfolio. When I attempt to do so I get a hang
up. Yhe hourglass will not go away. I try Cnt-Alt-Del and box shows program
not responding. Machine is frozen so I must reboot. Everything else about
the program seems to work. I tried the validae command on my QFD file and it
was OK, but program still hangs up. What is my next step?

[John Pollard]

Russ Joyner wrote: I am running Quicken 20001 Rel 3

Have they fixed the Q2004 "Exclude Internal Transfers" bug yet? :)
with WIN 98SE.. My QFD file has 8.13M. Todaay I was attempting to reconcile some downloaded transactions from Schwab. My machine hung up and I had to reboot. Since then I am unable to access any information in Portfolio. When I attempt to do so I get a hang up. Yhe hourglass will not go away. I try Cnt-Alt-Del and box shows program not responding. Machine is frozen so I must reboot. Everything else about the program seems to work. I tried the validae command on my QFD file and it was OK, but program still hangs up. What is my next step?

First see if you have a backup that is close enough to before the first
hang/reboot that you can return to. Either your own backup or Quicken's
automatic backup (in the BACKUP folder where your Quicken data is). If you
have one, make sure you save a copy of that fileset (so subsequent backups -
yours or Quicken's - do not overlay it with the corrupted data).

Once you have the backup protected, to check on the usefulness of that
backup, I would make another copy of it and open the copy in Quicken, and
work with that. If it begins to have problems, you can discard the copy but
still have the backup. If you are able to use the backup with no problems,
and getting it up-to-date is relatively trivial, perhaps you just accept
that and you are done.

If you do not have an acceptable backup, or Quicken corrupts it when you try
to use it, try reinstalling Quicken. Uninstall, purge any remaining Quicken
folders (if you use other Intuit products, you may have to tread lightly
here - at the least, purge the file Windows\Quicken.ini), then reinstall
Quicken into a different folder than the one where it was when you
uninstalled.