5/3rd Bank Download problems

[Bob Leathers]

Using Q2004 PH&B I am having a problem downloading transactions from the
bank.

I have 3 accounts that I download. One account is not picking up all
transactions that are available to be downloaded. This happens when more
than one deposit hit on the same day at the bank. It only downloads the
first one it sees and disregards the rest.

5/3rd says that they are showing the transactions have been downlaoded
and suggested I contact Quicken. Instead of do that I thought I would
try this group since this is where all the knowledge is anyway.

I do not have this problem with my other accounts. The other 2 accounts
download everything regardless of date.

Thanks for any help you may provide

Bob Leathers wrote: Using Q2004 PH&B I am having a problem downloading transactions from the bank. I have 3 accounts that I download. One account is not picking up all transactions that are available to be downloaded. This happens when more than one deposit hit on the same day at the bank. It only downloads the first one it sees and disregards the rest. 5/3rd says that they are showing the transactions have been downlaoded and suggested I contact Quicken. Instead of do that I thought I would try this group since this is where all the knowledge is anyway. I do not have this problem with my other accounts. The other 2 accounts download everything regardless of date.

I would have to ask you to provide some more info on how you
determine that multiple deposits on the same date are not
downloaded? Please include the method of download: direct or
web-connect (qif?!).

Do you examine the downloaded transactions (in the Compare to
Register window) before you "accept" them into the Quicken
account? And do you see there only one deposit where you
believe you should see multiple deposits? And is that single
deposit for the amount of one of the multiple deposits you made
.... or is it for the total amount of all the deposits you made
on that date. Usually (in my experience), banks combine all
deposits made on the same day into one deposit, for the total
amount of the deposits on that day. (If you are doing, or can
do, web-connect downloads; it is possible to verify exactly what
the fi is downloading).

I am unaware of any case where Quicken does not present all
downloaded transactions to the user; generally, if you don't see
a transaction, it was not provided to the download by the
financial institution.


--
John Pollard
First Last at Bellsouth dot net
Please reply to newsgroup

[AK]

I think I've been having problems that seem similar since about early
November with my bank and one brokerage account.

When I try to download using Quicken's internal webconnect function,
everything works till the actual file download is supposed to occur. Then a
window flashes onto the screen and disappears so fast I cannot see what it
says, but I suspect it is some kind of error message, and the down load does
not occur. If I go to the bank website, and download from there, it works
(though not all the time - I think that the data has to be a day old before
it "takes".

I suspect this is a Windows SP2 problem, but not sure - have tinkered with
my Norton Firewall, Antispam and Antivirus to no effect.

Its a nuisance - if anyone has a solution, it would be very welcome.

Alan
"John Pollard" <johnpollard@bellsouth.net> wrote in message
news:NDcpd.43006$jE2.29937@bignews4.bellsouth.net... Bob Leathers wrote: Using Q2004 PH&B I am having a problem downloading transactions from the bank. I have 3 accounts that I download. One account is not picking up all transactions that are available to be downloaded. This happens when more than one deposit hit on the same day at the bank. It only downloads the first one it sees and disregards the rest. 5/3rd says that they are showing the transactions have been downlaoded and suggested I contact Quicken. Instead of do that I thought I would try this group since this is where all the knowledge is anyway. I do not have this problem with my other accounts. The other 2 accounts download everything regardless of date. I would have to ask you to provide some more info on how you determine that multiple deposits on the same date are not downloaded? Please include the method of download: direct or web-connect (qif?!). Do you examine the downloaded transactions (in the Compare to Register window) before you "accept" them into the Quicken account? And do you see there only one deposit where you believe you should see multiple deposits? And is that single deposit for the amount of one of the multiple deposits you made ... or is it for the total amount of all the deposits you made on that date. Usually (in my experience), banks combine all deposits made on the same day into one deposit, for the total amount of the deposits on that day. (If you are doing, or can do, web-connect downloads; it is possible to verify exactly what the fi is downloading). I am unaware of any case where Quicken does not present all downloaded transactions to the user; generally, if you don't see a transaction, it was not provided to the download by the financial institution. -- John Pollard First Last at Bellsouth dot net Please reply to newsgroup

[Han Broekman]

"AK" <a.kolnik@delete-123-nospam.verizon.net> wrote in
news:yanpd.9184$ld2.1917@trnddc05:
I think I've been having problems that seem similar since about early November with my bank and one brokerage account. When I try to download using Quicken's internal webconnect function, everything works till the actual file download is supposed to occur. Then a window flashes onto the screen and disappears so fast I cannot see what it says, but I suspect it is some kind of error message, and the down load does not occur. If I go to the bank website, and download from there, it works (though not all the time - I think that the data has to be a day old before it "takes". I suspect this is a Windows SP2 problem, but not sure - have tinkered with my Norton Firewall, Antispam and Antivirus to no effect. Its a nuisance - if anyone has a solution, it would be very welcome. Alan

It may be a problem with IE permissions, but I can't give you specific
instructions. Try (TEMPORARILY!!!) resetting IE (Tools|options|security)
to the lowest possible settings, then do the one step update, and don't
forget to reset IE back to what it was before. Somewhere ther is a
webpage with recommended safe settings, but I don't have the URL handy.

I have had no problems with SP2 and Q2002 DL (US), but I have Firefox as
default browser. I rarely use IE, and have set it semi-safe <grin>.

--
Best regards
Han
email address is invalid

AK wrote: I think I've been having problems that seem similar since about early November with my bank and one brokerage account. When I try to download using Quicken's internal webconnect function, everything works till the actual file download is supposed to occur. Then a window flashes onto the screen and disappears so fast I cannot see what it says, but I suspect it is some kind of error message, and the down load does not occur. If I go to the bank website, and download from there, it works (though not all the time - I think that the data has to be a day old before it "takes". I suspect this is a Windows SP2 problem, but not sure - have tinkered with my Norton Firewall, Antispam and Antivirus to no effect. Its a nuisance - if anyone has a solution, it would be very welcome.

Your problem does not sound similar to the op's to me.

I can't think of any reason why the data would need to be a day
old to "take", though I could understand the fi not having any
data to download. (And do not assume that because you can log
on the fi's web site and see a recent transaction, that that
transaction will necessarily be available for download to
Quicken).

I also can't think of a reason why a download into Quicken would
work if initiated from the fi, but not if initiated from
Quicken; I have not seen it happen and don't remember reading of
it either. (I do occasionally notice what appears to be
something trying to display on my screen that goes away so fast
I can not even see what size and shape it is, much less
determine what it says/does. But this has never seemed to be
associated with any download problems for me).

Try saving the downloaded data to a qfx file on your hard drive
(you may have to modify your Quicken web-connect settings to
give yourself the option to save the downloaded data to a file),
and "import"ing that into Quicken. See if that produces
different results and if there is any readable message regarding
the process.

And, have you tried reinstalling Quicken?

--
John Pollard
First Last at Bellsouth dot net
Please reply to newsgroup

[AK]

John:

Cross posting from a similar thread on Webconnect in this Group:


1) Erasing the cache in IE (and Firefox, which is what I have moved to)
seems to have resolved the problem for me in
Q'05 - thanks! Now I will need to see if I have to do it every time ...

2) The download idea, which I had already tried, didn't work, because Q'05
does not permit QIF imports into "checking, savings, 401(k) and all other
brokerage accounts". (this is the message from a pop-up I get when I try to
import the QIF account.

Thanks for your help - always excellent!

Rgds

Alan

"John Pollard" <johnpollard@bellsouth.net> wrote in message
news:NDcpd.43006$jE2.29937@bignews4.bellsouth.net... Bob Leathers wrote: Using Q2004 PH&B I am having a problem downloading transactions from the bank. I have 3 accounts that I download. One account is not picking up all transactions that are available to be downloaded. This happens when more than one deposit hit on the same day at the bank. It only downloads the first one it sees and disregards the rest. 5/3rd says that they are showing the transactions have been downlaoded and suggested I contact Quicken. Instead of do that I thought I would try this group since this is where all the knowledge is anyway. I do not have this problem with my other accounts. The other 2 accounts download everything regardless of date. I would have to ask you to provide some more info on how you determine that multiple deposits on the same date are not downloaded? Please include the method of download: direct or web-connect (qif?!). Do you examine the downloaded transactions (in the Compare to Register window) before you "accept" them into the Quicken account? And do you see there only one deposit where you believe you should see multiple deposits? And is that single deposit for the amount of one of the multiple deposits you made ... or is it for the total amount of all the deposits you made on that date. Usually (in my experience), banks combine all deposits made on the same day into one deposit, for the total amount of the deposits on that day. (If you are doing, or can do, web-connect downloads; it is possible to verify exactly what the fi is downloading). I am unaware of any case where Quicken does not present all downloaded transactions to the user; generally, if you don't see a transaction, it was not provided to the download by the financial institution. -- John Pollard First Last at Bellsouth dot net Please reply to newsgroup

[AK]

Han:

I've also moved to Firefox ;-) - I guess till the hackers find it worth
their while, we'll be safe there for a time ...

I actually found a solution - temporary perhaps - given by John Pollard in
response to another thread - I erased the cache for IE and FF, and then the
webconnect worked.

Alan

"Han" <noone@nospam.invalid> wrote in message
news:Xns95AC76FDE15A2ikkezelf@130.81.64.196... "AK" <a.kolnik@delete-123-nospam.verizon.net> wrote in news:yanpd.9184$ld2.1917@trnddc05: I think I've been having problems that seem similar since about early November with my bank and one brokerage account. When I try to download using Quicken's internal webconnect function, everything works till the actual file download is supposed to occur. Then a window flashes onto the screen and disappears so fast I cannot see what it says, but I suspect it is some kind of error message, and the down load does not occur. If I go to the bank website, and download from there, it works (though not all the time - I think that the data has to be a day old before it "takes". I suspect this is a Windows SP2 problem, but not sure - have tinkered with my Norton Firewall, Antispam and Antivirus to no effect. Its a nuisance - if anyone has a solution, it would be very welcome. Alan It may be a problem with IE permissions, but I can't give you specific instructions. Try (TEMPORARILY!!!) resetting IE (Tools|options|security) to the lowest possible settings, then do the one step update, and don't forget to reset IE back to what it was before. Somewhere ther is a webpage with recommended safe settings, but I don't have the URL handy. I have had no problems with SP2 and Q2002 DL (US), but I have Firefox as default browser. I rarely use IE, and have set it semi-safe <grin>. -- Best regards Han email address is invalid

[Han Broekman]

"AK" <a.kolnik@delete-123-nospam.verizon.net> wrote in
news:QMLpd.46$wr6.42@trnddc04:
I actually found a solution - temporary perhaps - given by John Pollard in response to another thread - I erased the cache for IE and FF, and then the webconnect worked. Alan

I agree that caches should be emptied every once in a while <grin>.

--
Best regards
Han
email address is invalid

[Bob Leathers]

To answer your questions John
I use direct download from the bank to quicken via the Quicken Program

I do use the compare window and only one transaction is in it

The amount of deposit is for a single not the combination of all
deposits for a given day

I know there are multiple transactions for a given day by looking at the
banks web page



In article <NDcpd.43006$jE2.29937@bignews4.bellsouth.net>,
johnpollard@bellsouth.net says... Bob Leathers wrote: Using Q2004 PH&B I am having a problem downloading transactions from the bank. I have 3 accounts that I download. One account is not picking up all transactions that are available to be downloaded. This happens when more than one deposit hit on the same day at the bank. It only downloads the first one it sees and disregards the rest. 5/3rd says that they are showing the transactions have been downlaoded and suggested I contact Quicken. Instead of do that I thought I would try this group since this is where all the knowledge is anyway. I do not have this problem with my other accounts. The other 2 accounts download everything regardless of date. I would have to ask you to provide some more info on how you determine that multiple deposits on the same date are not downloaded? Please include the method of download: direct or web-connect (qif?!). Do you examine the downloaded transactions (in the Compare to Register window) before you "accept" them into the Quicken account? And do you see there only one deposit where you believe you should see multiple deposits? And is that single deposit for the amount of one of the multiple deposits you made ... or is it for the total amount of all the deposits you made on that date. Usually (in my experience), banks combine all deposits made on the same day into one deposit, for the total amount of the deposits on that day. (If you are doing, or can do, web-connect downloads; it is possible to verify exactly what the fi is downloading). I am unaware of any case where Quicken does not present all downloaded transactions to the user; generally, if you don't see a transaction, it was not provided to the download by the financial institution.

Bob Leathers wrote: To answer your questions John
I use direct download from the bank to quicken via the Quicken Program

According to my Q2004 Participating Financial Institutions list,
Fifth Third also offers web-connect downloads. Can you try
doing a web-connect download for a download that *should*
contain multiple deposits for the same day and saving the
resulting qfx file to your hard drive instead of having Quicken
process it.

If you do that, you can examine the qfx file on your hard drive
with any word processor and see whether there are multiple
deposit records or just one. (Granted this is not as simple as
examining a QIF file, but it is possible ... if you are up for
it, I could try to help you locate the transactions).
I do use the compare window and only one transaction is in it
The amount of deposit is for a single not the combination of all deposits for a given day

I know there are multiple transactions for a given day by looking at the banks web page

I believed you that there were, in the real world, multiple
deposits; I was trying to determine where the extra deposits got
"lost". The trouble is that what you see at the bank's web site
is not guaranteed to be what is downloaded; it is not even
likely that the data comes from the same server. If the
multiple deposits were not part of the downloaded data, then you
would have to get the bank to fix their procedures. If the
multiple deposits were in the downloaded data, but not in your
Compare To Register window, then it would appear you have found
a Quicken bug. Neither would be a good result, but I suspect
that if the bank is at fault, you could see a fix sooner.

(I should add that I have had - apparently random - transactions
missing from downloads from at least two different banks. I do
not generally discover that they are missing until my month-end
reconciliation and by that time the banks just say "gee, we
don't know of any problem". So if you are to get a positive
response from your bank, I suspect that you may need some
"documentation" ... a qfx file could serve that purpose as well
as helping determine where the fault lies).


--
John Pollard
First Last at Bellsouth dot net
Please reply to newsgroup

John Pollard wrote:

By the way, I forgot to ask one important question; just to try
to be sure we have covered all the bases. I am assuming that
you have verified that the "missing" transactions were not
downloaded in a previous download nor in a subsequent download.
That is they are truely missing and not just in a different
download than the one you expected them in.

--
John Pollard
First Last at Bellsouth dot net
Please reply to newsgroup

[Bob Leathers]

I did download directly from the web but in a QIF format,created a dummy
account, imported and the transactions were there.

No the transactions never show up in a previous/later date.

BTW Quickens online balance shows the correct balance as if the
transactions had been downloaded.

Odd problem.

I appreciate your help



In article <sUpqd.54965$z3.45011@bignews5.bellsouth.net>,
johnpollard@bellsouth.net says... John Pollard wrote: By the way, I forgot to ask one important question; just to try to be sure we have covered all the bases. I am assuming that you have verified that the "missing" transactions were not downloaded in a previous download nor in a subsequent download. That is they are truely missing and not just in a different download than the one you expected them in.

Bob Leathers wrote: I did download directly from the web but in a QIF format,created a dummy account, imported and the transactions were there.

Well it was a good sort of thought; but the instructions at the
financial institution that creates QIF files is not the same
code that creates web-connect or direct download data. The QIF
file could be correct even when the direct downloaded data was
not.

If you want to be sure, do the web-connect download to a file on
your hard-drive and check that data ... in a manner almost
exactly the same as you did the QIF file download.

This will be even more necessary if it turns out that the fi did
not download all transactions, if you want to convince the fi to
fix the download ... and it won't hurt if you want to convince
Intuit that the problem is theirs.
No the transactions never show up in a previous/later date.

BTW Quickens online balance shows the correct balance as if the transactions had been downloaded.

I'm not sure what you refer to when you say "Quicken's online
balance"; where is this the amount shown. *Downloaded* balance
information is created separately from the individual
transactions in OFX, so the total amounts in transactions can
differ from the amount reported in balances.
Odd problem. I appreciate your help

--
John Pollard
First Last at Bellsouth dot net
Please reply to newsgroup