Raymond A. Chamberlin
06-30-2003, 10:34 AM
On Thu, 12 Jun 2003 21:25:23 -0700, "Bob Headrick" <bobh@proaxis.com>
wrote:
"Carol" <cr2235@bellsouth.net> wrote in messagenews:3EE71DE4.609@bellsouth.net... did everything you told me went thru clean, intermediate clean, prime test page etc. even went into M.S Word typed in words and used the colors I wanted to print them in, the Yellow prints out as green, the pink looks like a browny pink, dk red and dk yellow are brown, red is a brown color. I have tried everything 3 x's and still getting the same results, even on a test page not all the colors are showing.You have a defective cartridge. If it is an HP original cartridge and still inwarranty as shown at:http://www.hp.com/cposupport/printers/support_doc/bpa02014.html then return itto your dealer or call HP for a replacement. You can verify it is thecartridge by running a diagnostic self-test as shown at:http://www.hp.com/cposupport/printers/support_doc/bpd07098.html#P128_4385 . Ifthe nozzle patterns have colors other than cyan, magenta and yellow it is anindication that the colors have mixed together and the cartridge will need tobe replaced.Regards,Bob Headrick, not speaking for my employer HP
She could try printing a few full pages of each of solid cyan, magenta
and yellow, using the "Best" (highest resolution) option -- to see if
these primaries tend to clean up at all.
Ray
wrote:
"Carol" <cr2235@bellsouth.net> wrote in messagenews:3EE71DE4.609@bellsouth.net... did everything you told me went thru clean, intermediate clean, prime test page etc. even went into M.S Word typed in words and used the colors I wanted to print them in, the Yellow prints out as green, the pink looks like a browny pink, dk red and dk yellow are brown, red is a brown color. I have tried everything 3 x's and still getting the same results, even on a test page not all the colors are showing.You have a defective cartridge. If it is an HP original cartridge and still inwarranty as shown at:http://www.hp.com/cposupport/printers/support_doc/bpa02014.html then return itto your dealer or call HP for a replacement. You can verify it is thecartridge by running a diagnostic self-test as shown at:http://www.hp.com/cposupport/printers/support_doc/bpd07098.html#P128_4385 . Ifthe nozzle patterns have colors other than cyan, magenta and yellow it is anindication that the colors have mixed together and the cartridge will need tobe replaced.Regards,Bob Headrick, not speaking for my employer HP
She could try printing a few full pages of each of solid cyan, magenta
and yellow, using the "Best" (highest resolution) option -- to see if
these primaries tend to clean up at all.
Ray