LuisFelix
07-01-2003, 02:34 AM
Hello,
the problem is the HP driver for xp os (sj652it.exe) doesn't install
the scanner hp 3400c in the control panel\Scanners and Cameras applet,
so the Scanners and Cameras wizard, the MS Fax, and others apps don't
work.
(But the scanner's buttons work right, after a lot of reinstall in
safe mode as the hp doc's is reporting).
In others words, I can scan paper using the scanner and then send it
to others app's, but I cant use some app's, like the MS fax or the
Scanners and Cameras wizard, to start the scanner.
In few word:
scanner -> app's : works right
app's -> scanner : doesn't work (something it's working, like psp 8)
In more words:
even though the XP's Device Manager clearly shows the scanner listed
under Imaging Devices, when I look at Scanners and Cameras on the
Control Panel, nothing is listed there.
When I attempt to Add Hardware to the Scanners and Cameras, the only
listings I get under Hewlett Packard are four different camera models.
Using the HP installation CD is fruitless, because I get the same old
tired MS message
that the CD doesn't contain the necessary information to install
anything, much less the scanner.
If I use the Scanners and Camera Wizard on the Start menu, I get a
message that there is no scanner connected to the computer.
Thanks in advance,
Luis
the problem is the HP driver for xp os (sj652it.exe) doesn't install
the scanner hp 3400c in the control panel\Scanners and Cameras applet,
so the Scanners and Cameras wizard, the MS Fax, and others apps don't
work.
(But the scanner's buttons work right, after a lot of reinstall in
safe mode as the hp doc's is reporting).
In others words, I can scan paper using the scanner and then send it
to others app's, but I cant use some app's, like the MS fax or the
Scanners and Cameras wizard, to start the scanner.
In few word:
scanner -> app's : works right
app's -> scanner : doesn't work (something it's working, like psp 8)
In more words:
even though the XP's Device Manager clearly shows the scanner listed
under Imaging Devices, when I look at Scanners and Cameras on the
Control Panel, nothing is listed there.
When I attempt to Add Hardware to the Scanners and Cameras, the only
listings I get under Hewlett Packard are four different camera models.
Using the HP installation CD is fruitless, because I get the same old
tired MS message
that the CD doesn't contain the necessary information to install
anything, much less the scanner.
If I use the Scanners and Camera Wizard on the Start menu, I get a
message that there is no scanner connected to the computer.
Thanks in advance,
Luis