HP Pavillion and Netgear Wireless Router

[Bjorn Bjork]

About a week ago I bought a new Netgear WGR614 wireless router of the
802.11g, 54 Mbps variety. I have no connectivity whatsoever, despite
completing the router's setup wizard successfully and the fact that I am
able to obtain an IP address from RCN (my broadband provider).

Moreover, when I insert the accompanying wireless network card for my
laptop, my the router recognizes its MAC address. (This is verifiable from
the router's setup page). So while the wireless aspect of the network
appears to be functioning properly, there is no connectivity. Disabling
XP's firewall makes no difference. I have cycled the power for both the
cable modem and router. When I called Netgear, they walked me through a
series of troubleshooting steps and concluded that my router was defective
and that I should simply exchange it for another one, which I did. Well,
the second router does not work either! Since the chances of purchasing two
defective routers seem remote, I am now thinking that this is not a router
problem, but rather an issue with a setting on my computer. I have an HP
Pavilion 775y, which comes loaded with a customized version of Windows XP
home edition. Perhaps HP's customization of certain features of the OS
interferes with the normal manner in which the computer would connect to a
network; I intend to contact them about this. I am wondering if anyone with
an HP machine has had a similar problem, and if so, is there a workaround?

The troubleshooting that Netgear did seemed really basic because at no time
did they ask me to open the cmd window other than to ping various IP
addresses, both local and remote. There must be some more advanced
troubleshooting I can do from the command window that would allow me to
diagnose and solve the problem. I am going to email Netgear and ask for
some Level 3 support, but I am wondering if anyonw knows of anything I might
be able to try in the meantime I am concerned that even if I swear off
Netgear products, any router I might purchase will not be able to connect.
Thanks in advance for your help.

[Bjorn Bjork]

Yup -- no dice.

"Air Force Jayhawk" <airforcejayhawk@comcast.net> wrote in message
news:6ptakvc69h605tak62d8gedcd5fu0uihq9@4ax.com... On Wed, 20 Aug 2003 00:20:08 -0500, "Bjorn Bjork" <yodelblip@lycos.com> wrote:About a week ago I bought a new Netgear WGR614 wireless router of the802.11g, 54 Mbps variety. I have no connectivity whatsoever, despitecompleting the router's setup wizard successfully and the fact that I amable to obtain an IP address from RCN (my broadband provider).Moreover, when I insert the accompanying wireless network card for mylaptop, my the router recognizes its MAC address. (This is verifiable
fromthe router's setup page). So while the wireless aspect of the networkappears to be functioning properly, there is no connectivity. DisablingXP's firewall makes no difference. I have cycled the power for both thecable modem and router. When I called Netgear, they walked me through aseries of troubleshooting steps and concluded that my router was
defectiveand that I should simply exchange it for another one, which I did. Well,the second router does not work either! Since the chances of purchasing
twodefective routers seem remote, I am now thinking that this is not a
routerproblem, but rather an issue with a setting on my computer. I have an HPPavilion 775y, which comes loaded with a customized version of Windows XPhome edition. Perhaps HP's customization of certain features of the OSinterferes with the normal manner in which the computer would connect to
anetwork; I intend to contact them about this. I am wondering if anyone
withan HP machine has had a similar problem, and if so, is there a
workaround?The troubleshooting that Netgear did seemed really basic because at no
timedid they ask me to open the cmd window other than to ping various IPaddresses, both local and remote. There must be some more advancedtroubleshooting I can do from the command window that would allow me todiagnose and solve the problem. I am going to email Netgear and ask forsome Level 3 support, but I am wondering if anyonw knows of anything I
mightbe able to try in the meantime I am concerned that even if I swear offNetgear products, any router I might purchase will not be able to
connect.Thanks in advance for your help. Did you try cloning the MAC address? I had exactly the same problem with a belkin router until I did that step. AFJ

[Frank Slootweg]

Ask Netgear *and* your ISP for detailed instructions on how to set up
*this* router for *this* ISP for *this* OS (Windows XP). Without
*specific* instructions, you will have a very hard time, unless you are
a real network guru.

I had big problems with my wireless routers to my ISP. The protocols
used were ISP-dependent *and* (cable) modem-type dependent *and* OS
dependent. After a lot of trouble, I found a firmware update and some
ISP-dependent instructions. Even then, I needed a lot of knowledge/
experience, because apparently the ISP expected the MAC address of my
previous LAN card, while the router's WAN interface ofcourse had another
MAC address. Luckily the router could 'steal' the LAN interface's MAC
address.

FWIW, my setup is Windows XP with a Sitecom WL-018 wireless router and
Motorola SURFboard cable modem, connected to my Dutch ISP
Casema/Wanadoo. For *this* setup, Casema/Wanadoo uses the L2TP (Level 2
Tunnel Protocol) VPN protocol, which is rather uncommon in routers.

Bjorn Bjork <yodelblip@lycos.com> wrote: About a week ago I bought a new Netgear WGR614 wireless router of the 802.11g, 54 Mbps variety. I have no connectivity whatsoever, despite completing the router's setup wizard successfully and the fact that I am able to obtain an IP address from RCN (my broadband provider). Moreover, when I insert the accompanying wireless network card for my laptop, my the router recognizes its MAC address. (This is verifiable from the router's setup page). So while the wireless aspect of the network appears to be functioning properly, there is no connectivity. Disabling XP's firewall makes no difference. I have cycled the power for both the cable modem and router. When I called Netgear, they walked me through a series of troubleshooting steps and concluded that my router was defective and that I should simply exchange it for another one, which I did. Well, the second router does not work either! Since the chances of purchasing two defective routers seem remote, I am now thinking that this is not a router problem, but rather an issue with a setting on my computer. I have an HP Pavilion 775y, which comes loaded with a customized version of Windows XP home edition. Perhaps HP's customization of certain features of the OS interferes with the normal manner in which the computer would connect to a network; I intend to contact them about this. I am wondering if anyone with an HP machine has had a similar problem, and if so, is there a workaround? The troubleshooting that Netgear did seemed really basic because at no time did they ask me to open the cmd window other than to ping various IP addresses, both local and remote. There must be some more advanced troubleshooting I can do from the command window that would allow me to diagnose and solve the problem. I am going to email Netgear and ask for some Level 3 support, but I am wondering if anyonw knows of anything I might be able to try in the meantime I am concerned that even if I swear off Netgear products, any router I might purchase will not be able to connect. Thanks in advance for your help.

[Quaoar]

Bjorn Bjork wrote: About a week ago I bought a new Netgear WGR614 wireless router of the 802.11g, 54 Mbps variety. I have no connectivity whatsoever, despite completing the router's setup wizard successfully and the fact that I am able to obtain an IP address from RCN (my broadband provider). Moreover, when I insert the accompanying wireless network card for my laptop, my the router recognizes its MAC address. (This is verifiable from the router's setup page). So while the wireless aspect of the network appears to be functioning properly, there is no connectivity. Disabling XP's firewall makes no difference. I have cycled the power for both the cable modem and router. When I called Netgear, they walked me through a series of troubleshooting steps and concluded that my router was defective and that I should simply exchange it for another one, which I did. Well, the second router does not work either! Since the chances of purchasing two defective routers seem remote, I am now thinking that this is not a router problem, but rather an issue with a setting on my computer. I have an HP Pavilion 775y, which comes loaded with a customized version of Windows XP home edition. Perhaps HP's customization of certain features of the OS interferes with the normal manner in which the computer would connect to a network; I intend to contact them about this. I am wondering if anyone with an HP machine has had a similar problem, and if so, is there a workaround? The troubleshooting that Netgear did seemed really basic because at no time did they ask me to open the cmd window other than to ping various IP addresses, both local and remote. There must be some more advanced troubleshooting I can do from the command window that would allow me to diagnose and solve the problem. I am going to email Netgear and ask for some Level 3 support, but I am wondering if anyonw knows of anything I might be able to try in the meantime I am


With XP SP1 and Wireless Zero Configuration, you might have to enable
WEP to connect. You can try to disable WZC service and see if that
solves the connectivity issue. There is no problem with HP's OEM XP.
I have set up several, no problems, except for SP1, WZC, and WEP.

Q concerned that even if I swear off Netgear products, any router I might purchase will not be able to connect. Thanks in advance for your help.