Ben Myers
08-21-2003, 06:35 PM
Elector,
The "whole 2 hours" repeatedly is a mite suspicious. Maybe there is a hardware
flaw in the circuits that drive the touchpad?
If you send the computer back to HP, back up everything first, and be prepared
to restore everything when it arrives back.
Otherwise, I dunno. Very weird behavior, not encouraging me to run out and buy
an HP laptop... Ben Myers
On Thu, 21 Aug 2003 23:17:26 GMT, "Elector" <elector@my-deja.com> wrote:
Have a ze4420us laptop and it has a Synpatics touchpad(http://www.synpatics.com ) which on purchase worked for a whole 2hours. After going through the HP support and having already removedthe drivers, updated the drivers, took a firmware upgrade, reinstalledthe OS and everything back to original, then added software andhardware in spurts with Restore Points the touchpad again worked for1-2 hours and again cut out. I had purchased an external mouse when Ibought my new laptop and thank god I did ha ha. I called to have HPsend me the hardware (touchpad) and their reply was they could not doso, basically because I would void out a 1 year warranty. Don't reallyneed it since I repair my own machines etc. and we have a workshop atthe agency for such on site repairs. I have to consider the followingoptions.1- Send back to HP and they offered to repair the unit. (If thetouchpad works for a two hour period and then send it back the timewas wasted) Good point is that its free both ways and 3 business dayswith out the unit.2- Replace the touchpad with one from our Dell laptops. Since they arebasically interchangeable the new touchpad may fix the problem. (Badpart is if the hardware replacement does not fix the situation then 1year warranty is done via my own doing).3- Call HP customer support and insist on the new touchpad and againreplace it myself and then have no touchpad due to a possiblemotherboard problem. The other option I have researched is that thebattery after 1-2 hours of use may heat the touchpad unit to such away as that is the problem. HP also stated that may be the issue andwill send a brand new battery if all else fails.4- Continue to operate the laptop that is excellent with the externalmouse and just say forget it. Its more of an annoyance than anythingelse.Now my question, is there a possibility that I left out a step in mydiagnosis? Could it be software coupled with hardware? Find this to beunlikely since the units in other laptops are functional with theSynaptic drivers, and as I was told on the telephone if it was a widespread problem then don't you think HP would know about it? Justthought I would get a second opinion. I am in no hurry to repair sinceI have a Sony Laptop to use if need be.Thanks Ben.Elector
The "whole 2 hours" repeatedly is a mite suspicious. Maybe there is a hardware
flaw in the circuits that drive the touchpad?
If you send the computer back to HP, back up everything first, and be prepared
to restore everything when it arrives back.
Otherwise, I dunno. Very weird behavior, not encouraging me to run out and buy
an HP laptop... Ben Myers
On Thu, 21 Aug 2003 23:17:26 GMT, "Elector" <elector@my-deja.com> wrote:
Have a ze4420us laptop and it has a Synpatics touchpad(http://www.synpatics.com ) which on purchase worked for a whole 2hours. After going through the HP support and having already removedthe drivers, updated the drivers, took a firmware upgrade, reinstalledthe OS and everything back to original, then added software andhardware in spurts with Restore Points the touchpad again worked for1-2 hours and again cut out. I had purchased an external mouse when Ibought my new laptop and thank god I did ha ha. I called to have HPsend me the hardware (touchpad) and their reply was they could not doso, basically because I would void out a 1 year warranty. Don't reallyneed it since I repair my own machines etc. and we have a workshop atthe agency for such on site repairs. I have to consider the followingoptions.1- Send back to HP and they offered to repair the unit. (If thetouchpad works for a two hour period and then send it back the timewas wasted) Good point is that its free both ways and 3 business dayswith out the unit.2- Replace the touchpad with one from our Dell laptops. Since they arebasically interchangeable the new touchpad may fix the problem. (Badpart is if the hardware replacement does not fix the situation then 1year warranty is done via my own doing).3- Call HP customer support and insist on the new touchpad and againreplace it myself and then have no touchpad due to a possiblemotherboard problem. The other option I have researched is that thebattery after 1-2 hours of use may heat the touchpad unit to such away as that is the problem. HP also stated that may be the issue andwill send a brand new battery if all else fails.4- Continue to operate the laptop that is excellent with the externalmouse and just say forget it. Its more of an annoyance than anythingelse.Now my question, is there a possibility that I left out a step in mydiagnosis? Could it be software coupled with hardware? Find this to beunlikely since the units in other laptops are functional with theSynaptic drivers, and as I was told on the telephone if it was a widespread problem then don't you think HP would know about it? Justthought I would get a second opinion. I am in no hurry to repair sinceI have a Sony Laptop to use if need be.Thanks Ben.Elector