Officejet G85xi Scanner no longer works

[Reed Loefgren]

I have an Officejet G85xi that no longer sees the scanner. It's less
than a year old and has otherwise worked great. I have re-installed
the HP software, following strictly the instructions, but, although
the printer/copier functions work, the system (NT4 SP6a), says the
scanner is disconnected. The little app that mirrors the HP's lcd
panel also does not function (of course.)

I'm using the lp cable with an extender, but that had never been an
issue so I'm assuming that it's not implicated now. I can't say when
this scanner function stopped working because I rarely use it, but it
did at one time work.

Thanks for any help,

rl

[Clark Kent]

You are using WindowsXP. The Scanner on the top of the G85 isn't supported
by XP.

Sorry, there is no driver.

Good luck


"Reed Loefgren" <reedl@tatteredcover.com> wrote in message
news:b5935f8b.0309251314.7763aaf0@posting.google.com... I have an Officejet G85xi that no longer sees the scanner. It's less than a year old and has otherwise worked great. I have re-installed the HP software, following strictly the instructions, but, although the printer/copier functions work, the system (NT4 SP6a), says the scanner is disconnected. The little app that mirrors the HP's lcd panel also does not function (of course.) I'm using the lp cable with an extender, but that had never been an issue so I'm assuming that it's not implicated now. I can't say when this scanner function stopped working because I rarely use it, but it did at one time work. Thanks for any help, rl

[Clark Kent]

Just reread your post, you stated otherwise, your OS is (NT4 SP6a). IE, the
same thing as WindowsXP (basicly). I am surprised it *ever* worked on an NT
system.
"Reed Loefgren" <reedl@tatteredcover.com> wrote in message
news:b5935f8b.0309251314.7763aaf0@posting.google.com... I have an Officejet G85xi that no longer sees the scanner. It's less than a year old and has otherwise worked great. I have re-installed the HP software, following strictly the instructions, but, although the printer/copier functions work, the system (NT4 SP6a), says the scanner is disconnected. The little app that mirrors the HP's lcd panel also does not function (of course.) I'm using the lp cable with an extender, but that had never been an issue so I'm assuming that it's not implicated now. I can't say when this scanner function stopped working because I rarely use it, but it did at one time work. Thanks for any help, rl

[Reed Loefgren]

"Clark Kent" <NOSPAMkbrooks2NOSPAM@cox.net> wrote in message news:<PWKcb.63900$gV.5960@news2.central.cox.net>... Just reread your post, you stated otherwise, your OS is (NT4 SP6a). IE, the same thing as WindowsXP (basicly). I am surprised it *ever* worked on an NT system. "Reed Loefgren" <reedl@tatteredcover.com> wrote in message news:b5935f8b.0309251314.7763aaf0@posting.google.com... I have an Officejet G85xi that no longer sees the scanner. It's less than a year old and has otherwise worked great. I have re-installed the HP software, following strictly the instructions, but, although the printer/copier functions work, the system (NT4 SP6a), says the scanner is disconnected. The little app that mirrors the HP's lcd panel also does not function (of course.) I'm using the lp cable with an extender, but that had never been an issue so I'm assuming that it's not implicated now. I can't say when this scanner function stopped working because I rarely use it, but it did at one time work. Thanks for any help, rl

I think the Redmond gang would bristle at your suggestion that XP is
even basically the same as NT4. :) I'm not a Microsoft acolyte; if my
wife didn't need Autocad I'd have her on Slackware in a heartbeat.

Nonetheless, the scanner _did_ initially work. When I installed the
box I made the mistake of installing networking from within the
install program. I have since read a lot of posts suggesting that it
is much better to install NT then go back in after installation and
install networking. I was thinking of doing this to try and get this
machine to recognise an HP LJ4 on the network. Perhaps this is finally
the chance to do this and see if it clears up the scanner issue.

Having had it working properly for quite a while I am now doomed to
struggle like Sisyphus to get it working again...

I'll post the outcome.

rl

[Ben Myers]

But Windows XPee IS NT4 with support for some new peripheral types, support for
FAT32, and a user interface designed by the Cartoon Network TV people!

Just about every piece of HP scanner software gets itself wrapped around the
axle now and then. This is chronic with HP scanner software. I wish they would
fix their damnable software once and for all, or maybe "fix" the programmers who
wrote it. Several times I have had to uninstall all the scanner software, and
manually remove EVERY shred of information from the registry plus all files left
behind by a poorly written uninstall program. Then and only then does the
scanner get reinstalled properly. Or... You can blow away the entire hard drive
and reload NT from scratch, as if you had nothing else important to do in the
world. Yeah, right. All any of us have to do all day long is play with
horrendously written Micro$oft and HP software.

In response to a previous posting, why wouldn't the G85xi scan, fax, and print
with XP or NT? The drivers are right there on the HP web site... Ben Myers

On 26 Sep 2003 09:05:38 -0700, reedl@tatteredcover.com (Reed Loefgren) wrote:
"Clark Kent" <NOSPAMkbrooks2NOSPAM@cox.net> wrote in message news:<PWKcb.63900$gV.5960@news2.central.cox.net>... Just reread your post, you stated otherwise, your OS is (NT4 SP6a). IE, the same thing as WindowsXP (basicly). I am surprised it *ever* worked on an NT system. "Reed Loefgren" <reedl@tatteredcover.com> wrote in message news:b5935f8b.0309251314.7763aaf0@posting.google.com... I have an Officejet G85xi that no longer sees the scanner. It's less than a year old and has otherwise worked great. I have re-installed the HP software, following strictly the instructions, but, although the printer/copier functions work, the system (NT4 SP6a), says the scanner is disconnected. The little app that mirrors the HP's lcd panel also does not function (of course.) I'm using the lp cable with an extender, but that had never been an issue so I'm assuming that it's not implicated now. I can't say when this scanner function stopped working because I rarely use it, but it did at one time work. Thanks for any help, rlI think the Redmond gang would bristle at your suggestion that XP iseven basically the same as NT4. :) I'm not a Microsoft acolyte; if mywife didn't need Autocad I'd have her on Slackware in a heartbeat.Nonetheless, the scanner _did_ initially work. When I installed thebox I made the mistake of installing networking from within theinstall program. I have since read a lot of posts suggesting that itis much better to install NT then go back in after installation andinstall networking. I was thinking of doing this to try and get thismachine to recognise an HP LJ4 on the network. Perhaps this is finallythe chance to do this and see if it clears up the scanner issue.Having had it working properly for quite a while I am now doomed tostruggle like Sisyphus to get it working again...I'll post the outcome.rl

[Reed Loefgren]

ben_myers_spam_me_not@charter.net (Ben Myers) wrote in message news:<3f74f1b8.48985543@news.charter.net>... But Windows XPee IS NT4 with support for some new peripheral types, support for FAT32, and a user interface designed by the Cartoon Network TV people! Just about every piece of HP scanner software gets itself wrapped around the axle now and then. This is chronic with HP scanner software. I wish they would fix their damnable software once and for all, or maybe "fix" the programmers who wrote it. Several times I have had to uninstall all the scanner software, and manually remove EVERY shred of information from the registry plus all files left behind by a poorly written uninstall program. Then and only then does the scanner get reinstalled properly. Or... You can blow away the entire hard drive and reload NT from scratch, as if you had nothing else important to do in the world. Yeah, right. All any of us have to do all day long is play with horrendously written Micro$oft and HP software. In response to a previous posting, why wouldn't the G85xi scan, fax, and print with XP or NT? The drivers are right there on the HP web site... Ben Myers On 26 Sep 2003 09:05:38 -0700, reedl@tatteredcover.com (Reed Loefgren) wrote:"Clark Kent" <NOSPAMkbrooks2NOSPAM@cox.net> wrote in message news:<PWKcb.63900$gV.5960@news2.central.cox.net>... Just reread your post, you stated otherwise, your OS is (NT4 SP6a). IE, the same thing as WindowsXP (basicly). I am surprised it *ever* worked on an NT system. "Reed Loefgren" <reedl@tatteredcover.com> wrote in message news:b5935f8b.0309251314.7763aaf0@posting.google.com... > I have an Officejet G85xi that no longer sees the scanner. It's less > than a year old and has otherwise worked great. I have re-installed > the HP software, following strictly the instructions, but, although > the printer/copier functions work, the system (NT4 SP6a), says the > scanner is disconnected. The little app that mirrors the HP's lcd > panel also does not function (of course.) > > I'm using the lp cable with an extender, but that had never been an > issue so I'm assuming that it's not implicated now. I can't say when > this scanner function stopped working because I rarely use it, but it > did at one time work. > > Thanks for any help, > > rlI think the Redmond gang would bristle at your suggestion that XP iseven basically the same as NT4. :) I'm not a Microsoft acolyte; if mywife didn't need Autocad I'd have her on Slackware in a heartbeat.Nonetheless, the scanner _did_ initially work. When I installed thebox I made the mistake of installing networking from within theinstall program. I have since read a lot of posts suggesting that itis much better to install NT then go back in after installation andinstall networking. I was thinking of doing this to try and get thismachine to recognise an HP LJ4 on the network. Perhaps this is finallythe chance to do this and see if it clears up the scanner issue.Having had it working properly for quite a while I am now doomed tostruggle like Sisyphus to get it working again...I'll post the outcome.rl


Ben,

And re-install it is.

Just checked the HP site and the driver they list is from April, 2001;
probably the same one as is on the CD that came with the OJ, so why
waste the 30MB download?

It's 10:00 Saturday and I _do_ have nothing better to do, but your
point is well-taken. "Uninstaller" programs for Windows are so lame
it's breathtaking, so I like to screw down the install and then never
touch it again except to blow it out and re-install. Luckily, my
wife's software needs are fairly static and all the data is on the
server. (However, I will actually physically unplug the cat5 from the
box, so suspicious am I of Windows doing things behind my back at
install time.)