HORRIBLE SLOWDOWN with hp m385c

[P. Vault]

Almost to the point of returning it now.

here are symtoms:

You click on a two page DOC attachment to an email in OE6. It LITERALLY
takes 30 seconds to open the file and display it ready for editing. 30
seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM
drive!

"WHAT COULD POSSIBLY BE HAPPENING?" he screamed.

Similarly, if you open Win Explorer and double click on a file it takes
anywhere from 24-30 secs to open and display it for editing. Most of this
time NOTHING IS HAPPENING, he screamed.

Quite serious about dumping this machine if I can't clear this up very soon.

please help if you can.

Thanks.

[Stefaan A Eeckels]

On Wed, 5 Nov 2003 04:36:28 -0600
"P Vault" <pvault@aol.com> wrote:
You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM drive!

What's the memory size? I had similar symptoms on an XP machine
with only 256MB, and have heard several reports from people
newly upgraded to XP about their machines (256MB/1.3GHz) becoming
catatonic where the same box, running the same application load
under NT4.0 would break a sweat.
"WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed.

Not even the disk LED glowing steadily?
Quite serious about dumping this machine if I can't clear this up very soon.

I'm underwhelmed by XP Pro.

--
Stefaan
--
"What is stated clearly conceives easily." -- Inspired sales droid

[P. Vault]

512 MB

running win media center edition

gotta be a glitch somewhere but I don't know where to look


"Stefaan A Eeckels" <tengo@DELETEMEecc.lu> wrote in message
news:20031105121352.7df913de.tengo@DELETEMEecc.lu... On Wed, 5 Nov 2003 04:36:28 -0600 "P Vault" <pvault@aol.com> wrote: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM drive! What's the memory size? I had similar symptoms on an XP machine with only 256MB, and have heard several reports from people newly upgraded to XP about their machines (256MB/1.3GHz) becoming catatonic where the same box, running the same application load under NT4.0 would break a sweat. "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed. Not even the disk LED glowing steadily? Quite serious about dumping this machine if I can't clear this up very soon. I'm underwhelmed by XP Pro. -- Stefaan -- "What is stated clearly conceives easily." -- Inspired sales droid

[chuckie®]

Is it possible that your anti-virus program is scanning said attachment before opening it???

"P Vault" <pvault@aol.com> wrote in message news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very soon. please help if you can. Thanks.

[127.0.0.1]

"P Vault" <pvault@aol.com> wrote in message
news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200
RPM drive!

right click on task bar and select task manager
select the performance tab and keep it running while you are doing your
work.
note when you see it spike up then switch to the processes tab and check
what application is using up the cpu.
* it is normal to have a very high system idle process (90+).

also, a corrupt pagefile will cause system slow downs.
do a google search for windows XP pagefile for further information.

i've upgraded XP back to windows 2000 for better performance.


-a|ex

[craigm]

And scanning every file that is part of WORD or WORDPAD or whatever program
you are using to open the file?

You also haven't said what application, and its version, that is being used
to open the file. Some programs take longer to open than others.

How big is the file? Opening a huge file takes longer.

Does the file have a macro that is run when it opens? Or did you open one
with a virus and are now seeing a symptom?

I'm not saying 30 seconds is right or wrong. It's just that those who would
try to help may not have all the details.

Also, are you running, unknown to you, some sort of bloatware that is
playing out on the internet while you are opening a file. Anything like
that, or a virus, spyware, etc. could be causing your problems. If it is a
new HP machine, out of the box they tend to be running lots of 'stuff'. This
could be part of the problem.

FWIW, on a very similar machine, opening a PDF file from Windows Explorer
takes 2-8 seconds. You may be able to use that for comparison. (In other
words, is it all applications that are slow to load, or just your DOC
viewer? If just the one, could it be installed incorrectly?)

Somebody may have the answer, given enough info.


craigm



"chuckie®" <chuckie®@yahoo.com> wrote in message
news:wUfqb.13258$8x2.6357504@newssrv26.news.prodigy.com... Is it possible that your anti-virus program is scanning said attachment
before opening it??? "P Vault" <pvault@aol.com> wrote in message
news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200
RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of
this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very
soon. please help if you can. Thanks.

[127.0.0.1]

"P Vault" <pvault@aol.com> wrote in message
news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200
RPM drive!

right click on task bar and select task manager
select the performance tab and keep it running while you are doing your
work.
note when you see it spike up then switch to the processes tab and check
what application is using up the cpu.
* it is normal to have a very high system idle process (90+).

also, a corrupt pagefile will cause system slow downs.
do a google search for windows XP pagefile for further information.

i've upgraded XP back to windows 2000 for better performance.


-a|ex

[P. Vault]

anti-virus was my first thought, machine came with Norton, a notorious hog.
I axed it. Did not change the timing.


"chuckie®" <chuckie®@yahoo.com> wrote in message
news:wUfqb.13258$8x2.6357504@newssrv26.news.prodigy.com... Is it possible that your anti-virus program is scanning said attachment
before opening it??? "P Vault" <pvault@aol.com> wrote in message
news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200
RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of
this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very
soon. please help if you can. Thanks.

[P. Vault]

Brand new machine 2.8 G running Win Media Center, 512 MB 2700 mem.

using OE6 and Word 2002 and, after I uninstalled and reinstalled, Word 2003.
File I said was nominal size (10 pages double spaced text only, no macros)

have run it both with the std HP startup, and with all of startup pgms
disabled.

re the PDF. Am running Acrobat 6 on the machine. 9 seconds to load a 200
page literary magazine made from pagemaker file to PDF. So I would say it's
word/oe6 related.

thanks all--



"craigm" <none@domain.invalid> wrote in message
news:vqj4gg6i7cdue3@corp.supernews.com... And scanning every file that is part of WORD or WORDPAD or whatever
program you are using to open the file? You also haven't said what application, and its version, that is being
used to open the file. Some programs take longer to open than others. How big is the file? Opening a huge file takes longer. Does the file have a macro that is run when it opens? Or did you open one with a virus and are now seeing a symptom? I'm not saying 30 seconds is right or wrong. It's just that those who
would try to help may not have all the details. Also, are you running, unknown to you, some sort of bloatware that is playing out on the internet while you are opening a file. Anything like that, or a virus, spyware, etc. could be causing your problems. If it is a new HP machine, out of the box they tend to be running lots of 'stuff'.
This could be part of the problem. FWIW, on a very similar machine, opening a PDF file from Windows Explorer takes 2-8 seconds. You may be able to use that for comparison. (In other words, is it all applications that are slow to load, or just your DOC viewer? If just the one, could it be installed incorrectly?) Somebody may have the answer, given enough info. craigm "chuckie®" <chuckie®@yahoo.com> wrote in message news:wUfqb.13258$8x2.6357504@newssrv26.news.prodigy.com... Is it possible that your anti-virus program is scanning said attachment before opening it??? "P Vault" <pvault@aol.com> wrote in message news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It
LITERALLY takes 30 seconds to open the file and display it ready for editing.
30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G
7200 RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it
takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very soon. please help if you can. Thanks.

[Bob Rekieta]

Questions:

How long between the time you open it and you see the Word 'splash screen'?

Have you tried saving it? How long does that take?

How long does it take for Word to start up on its on?

I have an HP 876x 2.4 Ghz, 120 GByte HD (I think 5400 RPM). Using OE 6 and
MS Word 2003 (beta), Word starts up instantaneous when double clicking a DOC
attachment.

"P Vault" <pvault@aol.com> wrote in message
news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200
RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very
soon. please help if you can. Thanks.

[P. Vault]

i've done this a dozen times now. no "spike" seems to occur. system idle
processes run at 99.

time to open now counts out closer to 20 seconds than thirty.

cpu doesn't seem to be much used at all.

mostly it just sits there for the span of 10-20 seconds and then teh text
and word appear. sometimes word appears after 12 seconds and teh small file
apepar after another 6 secs.




"127.0.0.1" <loopy@localhost> wrote in message
news:MCgqb.11443$9M3.8839@newsread2.news.atl.earthlink.net... "P Vault" <pvault@aol.com> wrote in message news:jLOdnWB5cKUyTzWiRVn-tw@comcast.com... Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM drive! right click on task bar and select task manager select the performance tab and keep it running while you are doing your work. note when you see it spike up then switch to the processes tab and check what application is using up the cpu. * it is normal to have a very high system idle process (90+). also, a corrupt pagefile will cause system slow downs. do a google search for windows XP pagefile for further information. i've upgraded XP back to windows 2000 for better performance. -a|ex

[Quaoar]

P Vault wrote: Almost to the point of returning it now. here are symtoms: You click on a two page DOC attachment to an email in OE6. It LITERALLY takes 30 seconds to open the file and display it ready for editing. 30 seconds! This is on a 2.8 GHz hyperthreaded processor with a 160 G 7200 RPM drive! "WHAT COULD POSSIBLY BE HAPPENING?" he screamed. Similarly, if you open Win Explorer and double click on a file it takes anywhere from 24-30 secs to open and display it for editing. Most of this time NOTHING IS HAPPENING, he screamed. Quite serious about dumping this machine if I can't clear this up very soon. please help if you can. Thanks.

Run Disk Cleanup and Defragmenter, even on a new computer, and even if
Defrag says it doesn't need it. Delete the contents of the
C:\Windows\Prefetch folder; it will be rebuilt. Check startup apps from
msconfig: Start/Run command/type: msconfig/Select Startup Tab. Uncheck
those apps that aren't needed. Use this site to identify startup apps:
http://www.pacs-portal.co.uk/startup_pages/startup_full.htm

Review Device Manager, IDE controllers/Primary and Secondary IDE
channels/make sure that all devices are set to DMA if Available and that
all drives show Ultra DMA. Verify that virtual memory is being used,
and that the OS is handling it.

Q