Hp Scanner is not recognised Help !

[James]

Hi
I have an HP 3970 Scanner. It has been working fine until today. I
tied to scan a document into Paper Port and the scanner is no longer
showing just a blank space. It will not work with the HP Image
software but will work and scan into Microsoft word and when using the
scanner wizard. I cannot insert scanner image from any program other
than word. Using Windows XP Home. Having done a little fiddling I have
discovered the problem is with Twain as the Microsoft programs use
another method. There used to be an option somewhere to select which
method to use but this seems to have gone. The software provided with
the scanner is the same as already on the computer in part but a lower
version number and the machine does not seem to recognize this so I
have to different versions of the software all mixed up although it
seemed to be using the higher version.
Any help appreciated
Very Puzzled
Thanks and Regards
James

[Guest]

I also have had similar problems. Try re-installing the HP software.
If that doesn't help when you get the problem disconnect the power to
the scanner and reinsert it, this should help. I don't know why it
happens but I have been able scan ok now.

Merry Xmas

DAve

On Sun, 21 Dec 2003 15:14:38 +0000 (UTC), James
<J.C.Boyek@Gothicbtinternet.com> wrote:
Hi I have an HP 3970 Scanner. It has been working fine until today. Itied to scan a document into Paper Port and the scanner is no longershowing just a blank space. It will not work with the HP Imagesoftware but will work and scan into Microsoft word and when using thescanner wizard. I cannot insert scanner image from any program otherthan word. Using Windows XP Home. Having done a little fiddling I havediscovered the problem is with Twain as the Microsoft programs useanother method. There used to be an option somewhere to select whichmethod to use but this seems to have gone. The software provided withthe scanner is the same as already on the computer in part but a lowerversion number and the machine does not seem to recognize this so Ihave to different versions of the software all mixed up although itseemed to be using the higher version. Any help appreciated Very PuzzledThanks and RegardsJames