Linux on HP Notebook...so where's the "s" key?

[piet]

Hi everyone,

My company provides support for HP users and we currently have someone
with a peculiar problem. Here it is:

The person is trying to install Debian Linux on a Pavillion notebook
but when they try to install it the "s" key won't work for them. It
also doesn't work when they try to install other Linux distros.
However, the "s" key works just fine when working with other os's and
apps. Can anyone shed some light on this problem? Could the notebook
be configured incorrectly?

Thanks in advance.

Piet