Felger Carbon
11-16-2003, 03:55 AM
Speaking of data (a PC Magazine 18,000-user survey):
----------------
Merger fails to deliver customer satisfaction
July 10, 2003
"NEW YORK (AP) — The biggest merger in high-tech history may be a
financial success for Hewlett-Packard and the former Compaq, but it
hasn´t made buyers of their computers any happier. Both brands picked up
terrible grades in an annual PC user satisfaction survey released
Thursday.
"Round Rock, Texas-based Dell, on the other hand, continued to shine.
<snip>
"The magazine asked subscribers several detailed questions about their
desktop and notebook PCs, servers and printers. It graded on a curve, so
a PC maker with improving service and reliability could get marked down
if it wasn´t keeping up with the rest of the industry.
"Dell led the desktop PC category for the 12th time in 13 years, scoring
an A-plus. Apple also got an A-plus, after not making last year´s
rankings because too few PC Magazine subscribers used Macs. Sony got an
A, as did ABS Computer Technologies, a Whittier, Calif.-based maker of
PCs geared toward value-conscious buyers and video game players.
"Meanwhile, HP and Compaq desktops both got an E — the lowest possible
grade — along with those by Acer, eMachines and NEC.
"HP had scored a D-minus last year, while Houston-based Compaq had the
scarlet E in 2002, as well. When PC Magazine subscribers were asked
about their experiences in getting technical support or repair help, HP
and Compaq scored worse than average in 12 out of 15 categories."
http://www.usatoday.com/tech/techinvestor/2003-07-10-cranky-customers_x.
htm
I love actual data. ;-)
----------------
Merger fails to deliver customer satisfaction
July 10, 2003
"NEW YORK (AP) — The biggest merger in high-tech history may be a
financial success for Hewlett-Packard and the former Compaq, but it
hasn´t made buyers of their computers any happier. Both brands picked up
terrible grades in an annual PC user satisfaction survey released
Thursday.
"Round Rock, Texas-based Dell, on the other hand, continued to shine.
<snip>
"The magazine asked subscribers several detailed questions about their
desktop and notebook PCs, servers and printers. It graded on a curve, so
a PC maker with improving service and reliability could get marked down
if it wasn´t keeping up with the rest of the industry.
"Dell led the desktop PC category for the 12th time in 13 years, scoring
an A-plus. Apple also got an A-plus, after not making last year´s
rankings because too few PC Magazine subscribers used Macs. Sony got an
A, as did ABS Computer Technologies, a Whittier, Calif.-based maker of
PCs geared toward value-conscious buyers and video game players.
"Meanwhile, HP and Compaq desktops both got an E — the lowest possible
grade — along with those by Acer, eMachines and NEC.
"HP had scored a D-minus last year, while Houston-based Compaq had the
scarlet E in 2002, as well. When PC Magazine subscribers were asked
about their experiences in getting technical support or repair help, HP
and Compaq scored worse than average in 12 out of 15 categories."
http://www.usatoday.com/tech/techinvestor/2003-07-10-cranky-customers_x.
htm
I love actual data. ;-)